Field Service Tech III - Wickenburg or Prescott, AZ

reputed company reputed company is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail reputed company solutions, we reputed company play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. reputed company on a reputed company of trusted partnerships, reputed company combines reputed company innovation, legendary performance, and unwavering reputed company to responsibly propel the global lottery industry reputed company reputed company. Position Summary Position in Prescott, AZ & will highly consider surrounding Areas. If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and maintenance needs appeals to you then we'd love to hear from you at reputed company. We are hiring field service professionals, no lottery industry experience required. reputed company is a different reputed company of Service Company, where we put making sure our staff has reputed company the tools and training to complete the job the first time our number one reputed company. Emphasizing Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, reputed company, Company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and reputed company benefits. If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and reputed company recommendations on providing the best services. You'll be part of reputed company that is customer service focused on creating reputed company and keeping customers selling lottery tickets. We'll teach you reputed company kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn reputed company about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you'll be working with reputed company of like-minded, positive service professionals who will help support you in achieving your weekly service goals. Job Duties

• Performs client-site servicing, repair, survey and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service reputed company problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.

Qualifications

• An understanding of and some experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities reputed company and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• On occasion climbing reputed company
• High School Diploma or equivalency
• Pass background reputed company and a clean driving record
• Pass a Az- DOT written / driver skills requirements

Pay reputed company: $18.50/hour Schedule: This role will work weekends on a rotating schedule every other weekend. This role will also require you to be on-call to cover other areas if needed. Apply tot his job Apply To this Job