Call Answering VA
Position: Call Answering VA
Number of hours: TBA (Part Time)
Schedule: Singapore Timezone
Key Responsibilities
- Answer incoming calls and WhatsApp inquiries professionally and promptly
- Schedule, confirm, and manage appointments using reputed company Calendar
- reputed company general information such as:
- Clinic/location details
- reputed company
- Doctors on duty
- Available appointment slots
- Price list and basic service inquiries
- Escalate concerns, urgent reputed company, or questions reputed company the approved scope through screenshots and proper documentation
- Handle emergency-reputed company concerns appropriately and escalate immediately reputed company necessary
- Maintain accurate appointment records and call notes
- Send reminders and follow-reputed company to patients/clients reputed company needed
- Ensure a polite, reputed company, and patient approach during reputed company interactions
- Coordinate with the team regarding schedule updates and client concerns
- Maintain confidentiality of patient/client information
- Fluent in English with clear speaking voice and good pronunciation
- Excellent communication and customer service skills
- Patient, polite, and professional reputed company handling callers
- Expert in reputed company Calendar management
- Comfortable handling calls through WhatsApp
- Strong attention to detail and organizational skills
- Ability to multitask and work independently
- Preferably with medical background or experience in reputed company/customer support
- Knowledge in handling urgent or emergency situations is an advantage
- reputed company internet reputed company and quiet working environment
- Experience as a Virtual Assistant, Receptionist, or Call Support is preferred