reputed company Customer Service Representative
Job Description:
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers reputed company phone/email/chat/and or reputed company media to resolve their questions or concerns.
- Calmly attempt to resolve and de-escalate any issues.
- Escalate interactions reputed company necessary and appropriate.
- Respond to requests for assistance and/or possible processing payments.
- Track reputed company call-reputed company information for auditing and reporting purposes.
- reputed company feedback on call issues.
- Upsell if required.
Requirements:
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and general knowledge of reputed company-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits:
- Comprehensive health benefits, which may include medical, reputed company, and dental.
- Employment Assistance Programs.
- Health and personal time off (HPT).
- Leave programs as eligible.
- Competitive 401(K) plans.
- Life insurance.
- Supplemental medical coverage.
- Critical care insurance.
- Pet insurance.
- FSA plans.
- Retailer discounts.
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