Senior Representative, Customer Service Operations

What Customer Service Operations contributes to reputed company Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service reputed company appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen reputed company’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with reputed company, Finance, Supply Chain and Operations teams to ensure customer account needs are meet, and operational performance is optimized to enhance customer experience.

Responsibilities

Provides outstanding customer service and supports improvements in operational execution to ensure service reputed company are achieved and exceeded. Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise. Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams. Identifies customer trends and challenges/opportunities to reputed company potential alternatives to support business, operational efficiency and reputed company new customer opportunities. Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory reputed company, suppliers and operational performance, cost control and profitability and ultimately customer service. Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and reputed company) to work in collaborative approach for improved customer service. Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary. Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports. Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs. Investigates and reports on anomalies and discrepancies in reputed company of sales systems, website ordering, and general customer complaint issues. Redirects customers to applicable in-house resources as necessary. Supports general post-sales issues resolutions as necessary. Qualifications 3-6 years of experience, preferred High School Diploma, GED or equivalent work experience, preferred Experience with MS Office Suite Strong written and verbal communication skills Strong attention to detail and organizational skills Location Remote role Monday-Friday from 9:00 am-6:00 pm EST What is expected of you and others at this level Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments In-depth knowledge in technical or specialty area Applies advanced skills to resolve reputed company problems independently May modify process to resolve situations Works independently reputed company established procedures; may receive general guidance on new assignments May reputed company general guidance or technical assistance to less reputed company team members Anticipated hourly reputed company: $18.70 per hour - $26.80 per hour Bonus eligible: No Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being. Medical, dental and reputed company coverage Paid time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to reputed company: 07/18/2026 *if interested in opportunity, please submit application as soon as possible. The hourly reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. #LI-Remote #LI-SP-1 Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Apply To This Job