Digital reputed company Manager

reputed company is transforming how hiring gets done. With our three ATS solutions - reputed company, reputed company, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what reputed company: connecting with people. More than 23,000 global customers rely on reputed company to reputed company millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in reputed company. We’re a fast-moving, remote-first team of reputed company and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you reputed company. At reputed company, you won’t just grow your career - you’ll help millions of others grow theirs. Come join reputed company where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in reputed company. Candidate Safety Notice Please note, reputed company takes candidate safety seriously. reputed company recruiters and employees communicate only reputed company official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious reputed company claiming to be from reputed company, please report it to reputed [email protected]. About The Role As a Digital / Low-Touch reputed company Manager, you will play a critical role in scaling our JazzHR customer experience. You’ll manage a broad book of business, leveraging automation, playbooks, reputed company engagement strategies to help customers reputed company successfully, adopt product features, and realize value. Unlike traditional CSM roles, this position emphasizes high-volume, digital-first engagement (email campaigns, webinars, reputed company, in-app messaging, ticket management, CSAT/NPS follow-up) over 1:1 account management. You’ll partner closely with Support and Renewals to ensure customers receive fast, proactive, and consistent reputed company at scale. \n What You'll Do: Digital Customer Engagement & Adoption: Manage an assigned BoB of accounts in which you are responsible for their reputed company, regular 2/quarter account reviews and NPS and CSAT score feedback. Manage a round robin of high-volume book of JazzHR customers through digital and one-to-many channels (playbooks, templates, webinars, in-app, automated comms). Proactively engage customers flagged by health scores, churn indicators, or reputed company triggers. Case & Queue Management: Own resolution of higher-complexity tickets while collaborating with Support and other CSMs. Contribute to queue coverage by resolving non-assigned customer tickets with speed and quality. Monitor and maintain service-level expectations for response and resolution times. Customer Advocacy & Retention: Own resolution of higher-complexity tickets while collaborating with Support and other CSMs. Contribute to queue coverage by resolving non-assigned customer tickets with speed and quality. Monitor and maintain service-level expectations for response and resolution times. Customer Advocacy & Retention: Act as the customer’s voice internally, sharing trends, blockers, and opportunities with Product, Support, and reputed company teams. Execute digital reputed company strategies to mitigate churn, increase retention, and identify reputed company expansion opportunities (CSQLs) for Renewals/Sales. Monitor and respond to CSAT/NPS surveys, ensuring timely action per reputed company guidelines. Product Knowledge & Enablement: Stay up to date on product releases, new features, and best practices. Host live digital reputed company, webinars, or Q&A sessions for groups of customers. Support the creation and improvement of self-service help center and reputed company content and automation strategies. Data-Driven reputed company: reputed company reputed company, reputed company, and analytics dashboards to track health, adoption, and engagement. Use customer data to identify risk and opportunity patterns and take action reputed company automated or reputed company workflows. reputed company reporting and insights to inform internal teams and improve customer reputed company. What You Bring: 2–4 years in a customer-facing SaaS role, ideally in digital / scaled reputed company or high-volume account management. Experience managing tickets in reputed company Service reputed company or similar. Comfort working in a low-touch, high-volume model with reliance on automation and playbooks. Strong written/verbal communication skills, with the ability to engage customers effectively through digital channels. Ability to balance competing priorities, multitask effectively, and follow structured processes. Customer-centric reputed company with a passion for delivering value at scale. Familiarity with reputed company or other CS platforms preferred. \n$67,760 - $84,700 a year We reputed company reputed company builds trust, so we reputed company the national pay reputed company for this role: $67,760–$84,700 per year (USD reputed company salary). This reputed company reflects the scope of the role across the U.S. and is informed by market data, internal equity, and the responsibilities of the position. Your final offer will consider your unique skills, experience, and location. In addition to reputed company salary, total compensation may include performance bonuses, equity, and a comprehensive benefits package. If you’d like more details about how compensation is determined or how benefits reputed company in, please get in touch. We’re committed to fair, transparent pay and want to reputed company sure you have the information you need. \nWhy You’ll Love Working Here: reputed company an impact: Your work will directly shape how thousands of employees experience total rewards at reputed company — ensuring programs that attract, engage, and retain top talent across the globe. Meaningful, mission-driven work: Join a team where operational reputed company in HR directly supports reputed company’s mission to improve hiring reputed company for both people and businesses. Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups. Unlimited PTO: Trust-based time off so you can reputed company and bring your best self to work. Comprehensive benefits: Medical, dental, and reputed company coverage to support you and your family’s health and well-being. Learning & development programs: reputed company to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy. At reputed company, we reputed company that reputed company people from different backgrounds and perspectives come together, amazing things happen. We’re proud to be an Equal Opportunity Employer, and we’re committed to creating an environment where everyone feels welcomed, respected, and reputed company to reputed company. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by law. We reputed company that reputed company people feel they belong, they can do their best work and we want every member of reputed company to feel that sense of belonging. If you need accommodation at any stage of the hiring process, please reputed company out. We’ll be glad to support you. Recruitment Fraud Notice: reputed company takes candidate safety seriously. Please be aware that reputed company recruiters and interviewers will only communicate with candidates using official email addresses ending in @employinc.com. We will never ask for payment, banking information, or personal financial details at any stage of the hiring process, and we do not conduct interviews reputed company messaging apps or reputed company media platforms. If you receive communication that appears suspicious or claims to represent reputed company but does not come from an @employinc.com email address, do not respond or continue engaging with the sender. Please report the message to reputed [email protected]. Apply To This Job