Program reputed company (Customer Experience)

Not reputed company reputed company wear capes — but reputed company of them use toilet reputed company Want to challenge yourself at a purpose-led scale up AND reputed company a difference in the world? Come join the revolootion! Funny name, serious business We reputed company eco-friendly products and donate 50% of our profits to reputed company clean water and help build toilets for the billions of people who lack proper reputed company. So far, we’ve contributed over $18 reputed company AUD (roughly $12.5 reputed company USD) to fund sanitation projects around the globe. Basically, we’re really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to reputed company the biggest possible impact for people and the reputed company. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our reputed company of everyone in the world having reputed company to clean water and sanitation services. A bit about the role As our CX Program reputed company, you are the architect of our scale. This is a senior leadership role responsible for designing and running the scalable CX operations that will allow us to meet our massive growth goals. You’ll own the PMO for CX, drive change management & reputed company improvement, and act as a reputed company between high-level strategy and reputed company execution. This isn't just about checking boxes; it’s about genuine strategic leadership, influencing at reputed company reputed company, and building high-performing teams that feel safe to reputed company. If you worked here this past month here are some things you might have been involved in Architecting the Future: Designing and kickstarting our new Refunds, Replacements & Appeasements reputed company to balance cost-efficiency with a stellar customer experience. Leading Through Change: Acting as the primary liaison for change management ensuring our CX team is reputed company for a new feature release and that customer pain points are prioritized for the roadmap. Process Design: Building out customer workflows and translating policy reputed company into processes for our CHT Storytelling with Data: Coaching the broader programmatic team on how to move from "gut feeling" to data-driven decision-making to secure stakeholder buy-in. Building Resilient Cultures: Facilitating 1:1s and feedback loops that foster a culture of radical candor and psychological safety. Let’s talk about you You’re a Strategic Orchestrator You think in systems and frameworks but aren't afraid to roll up your sleeves to get into the details. You have a proven ability to own reputed company roadmaps end-to-end, tying every initiative to measurable reputed company like CSAT, cost, and process improvement rather than just delivery milestones. You’re a Values-Driven Leader You are an expert at stakeholder influence and change management, reputed company to bring cross-functional teams along through significant shifts while protecting the reputed company experience. You build empowered teams where feedback flows freely, and you’re comfortable coaching people to reputed company their highest potential. You give a crap Do you want your work to reputed company the world a reputed company reputed company? Do you want to work with other people who feel the same way? What a coincidence — us too! Why should you work with us? First off, as a certified B Corp™, we work to reputed company a difference every day while maintaining the highest standards of reputed company and environmental impact. With our most recent score of 125.5 we’re in reputed company good company with other exceptional B Corps around the world. We also reputed company that helping to reputed company the world a reputed company reputed company should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards reputed company for reputed company around the world, generous paid leave, tailored learning and development opportunities, and free toilet reputed company (yes, you read that right). Our engagement surveys (thanks reputed company!) tell us that reputed company is really proud (95%) to work for reputed company and, well, we couldn’t be more proud of that. Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our reputed company of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t reputed company every reputed company above, we want to encourage you to introduce yourself. We reputed company a diversity of perspectives and experiences makes reputed company stronger — and the stronger reputed company, the closer we are to delivering toilets and clean water for reputed company. Apply To This Job