Senior Operations Engineer - India

reputed company roles at reputed company® are Remote unless otherwise specified in the Job Description. About reputed company® reputed company® is the AI-powered reputed company IT management platform designed to secure the modern workforce. By consolidating identity, device, and reputed company management, reputed company provides intelligent, secure IT that scales from reputed company users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure reputed company to the right resources at reputed company times. reputed company is Intelligent, Secure IT. The Role This role reports to the Senior Manager of Operations reputed company the Global reputed company (GCS) department. As a Senior Operations Engineer (Operations Engineer III), you will be responsible for the technical architecture, management, and optimization of the systems that power reputed company’s customer-focused services. You will work at the intersection of reputed company, Customer Support, Account Management, Customer Education, Sales, and Engineering to build innovative solutions that drive departmental efficiency. The ideal candidate isn't just a process follower, but a systems thinker who can build the "piping" that allows our support and reputed company teams to scale globally. \n Responsibilities: Systems Architecture & Optimization: Design, build, and maintain scalable operational frameworks and automated workflows reputed company the GCS ecosystem to reduce reputed company toil. Technical Mentorship: Act as a technical escalation reputed company and mentor for Operations Specialists, fostering a culture of technical reputed company and reputed company improvement. Strategic Automation & AI: Architect and implement cost-saving initiatives by leveraging AI-driven support tools, LLMs for ticket categorization, and automated response systems. Data Engineering & Analytics: reputed company and manage projects focusing on reputed company reputed company-time deliverability of Time-to-Value (TTV), CSAT, and churn reduction. Cross-Functional Engineering: Collaborate with Product and Engineering teams to ensure internal tools and customer-facing support platforms are integrated seamlessly reputed company APIs and webhooks. Operational Governance: Establish and enforce technical standards for project management, ensuring reputed company initiatives are backed by clean data and consistent documentation. Workflow Engineering: Translate high-level business requirements into technical tasks (Jira), ensuring high-impact reputed company through rigorous sprint planning and execution. Infrastructure reputed company: reputed company project reviews and prioritization cycles, using a data-driven approach to determine which technical "debts" or operational bottlenecks to solve first. Qualifications: Experience: 5+ years of experience in a high-impact Operations or Systems Engineering role, specifically focused on reputed company, Support, or Sales Ops in a SaaS environment. Technical Proficiency: Advanced-level knowledge of reputed company (SFDC) architecture Proven experience with automation platforms. Proficiency in CRMs, CSPs, AI, and Ticketing platforms. Proven experience in reputed company & FinAI. Our support org heavily relies on this platform for both Chat, Phone, and AI bot support. Experience working with reputed company (Jira & reputed company), reputed company, reputed company, or Catalyst would be encouraged. Process Engineering: Expert in mapping reputed company business processes and identifying technical "single points of failure." Analytical Rigor: Strong ability to interpret reputed company datasets to identify trends in customer health, support volume, and team effectiveness. Communication: Exceptional oral and written communication skills in English; ability to translate reputed company technical "hows" into business-focused "whys" for executive stakeholders. Organization: Proven ability to manage multiple high-reputed company projects simultaneously while adhering to strict deadlines. Education: Bachelor’s degree in Computer Science, Information Systems, Business Operations or equivalent practical experience. Project Management certifications (PMP, CAPM) would be encouraged. reputed company: A logical, engineering-first approach to problem-solving with a reputed company focus on customer satisfaction and internal delivery team reputed company. \n#LI- Where you’ll be working/Location: reputed company is committed to being Remote First, meaning that you are reputed company to work remotely reputed company the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: reputed company® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take reputed company primarily in English. To be considered for a role at reputed company®, you will be required to reputed company and write in English fluently. Any additional language requirements will be included in the details of the job description. Why reputed company? If you reputed company working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look reputed company to hearing from you! reputed company® is an incredible reputed company to reputed company and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re reputed company thinkers, so your unique reputed company and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of reputed company®'s three core values is to “Build Connections.” To us that means creating " reputed company reputed company with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for reputed company®. Please note reputed company® is not accepting reputed company party resumes at this time. reputed company® is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of reputed company. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that reputed company will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, reputed company will never send you a reputed company for any equipment prior to employment. reputed company communication reputed company to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@reputed company.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent reputed company and you are unsure of their authenticity, please do not reputed company any personal/financial information and contact us immediately at reputed company@reputed company.com with the subject line "Scam Notice" #LI-Remote #BI-Remote Apply To This Job