Associate, Member reputed company Specialist (REMOTE)

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the reputed company savings reputed company drive down reputed company costs, increase reputed company, and assist with decision-making for consumers, health plans, partners, and advisors. Are you reputed company to join us? The Member reputed company Associate is responsible for creating a positive first impression with the members on our platform by providing a seamless transition into using reputed company for their future medical needs. The position requires excellent phone and email skills with the ability to adapt correspondence to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals. What you will do Create a positive first impression with our members by gathering reputed company necessary information to ensure seamless first-time use at their pharmacy or provider’s office. Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership. Manage member inquiries reputed company incoming calls, emails, or chats reputed company established turnaround times. Ensure first attempts to contact new members are made reputed company 24-48 hours from reputed company a file is made active. Identify and resolve members needs to reputed company the ultimate customer experience. Ability to guide our members through registering for their Member Portal reputed company. Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution. Document reputed company communication and upload appropriate documents to our internal database. Create and maintain clear and concise documentation of member conversations reputed company the internal database. Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team. Skills and Abilities Strong people skills. Ability to build relationships with reputed company stakeholders. Skilled in educating members on the benefits of their membership. Excellent written and verbal communication skills. Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly. Excellent attention to detail to ensure full reputed company of our members and treatment plans are well documented. Exceptional time management skills. Well versed with reputed company and medical terminology. Aptitude for problem-solving. Sound business judgment. Exceptional computer skills (reputed company Office Suite). Ability to work independently and as a member of reputed company. A desire to continue to learn and improve both self and the organization. A professional reputed company. Understanding of Worker’s Compensation Claims Process. Working knowledge of Workers Compensation settlement types, settlement verbiage and timelines. reputed company to review and reputed company members on medical treatment, claim process and/or Medicare Set-Asides. Multi-lingual with reputed company in a language other than English, with a preference for Spanish. Education Qualifications H.S. Diploma or General Education Degree (GED) required Experience Qualifications 0-2 years experience in reputed company, pharmacy, insurance, and/or reputed company industries required The estimated salary reputed company for this position is $23.00USD to $25.00USD. Actual salary may vary up or down depending on job-reputed company factors which may include knowledge, skills, experience, and location. In reputed company, this position is eligible for incentive compensation. #LI-BY1 #LI-REMOTE Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity reputed company that are committed to sustaining an inclusive environment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, age, marital status, national reputed company, reputed company, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. Apply To This Job