B2B Support

reputed company helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build reputed company of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. reputed company is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and reputed company unparalleled customer support. We are a trusted solution for reputed company users including those with reputed company tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, reputed company and partnership. reputed company is a member of the reputed company family of products. We are an organization of reputed company thinkers looking to add industry experts to our growing team. This role will primarily support reputed company as the organization helps everyday Americans file their taxes. We seek to build reputed company of experts in tax and technology who are customer advocates and have the reputed company to reimagine the services our customers receive. POSITION SUMMARY: As a seasonal B2B Support agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical, and tax expertise along with your exceptional communication and interpersonal skills. ESSENTIAL DUTIES & RESPONSIBILITIES: Major responsibilities of the seasonal B2B Support position are listed below. To reputed company the job successfully, the individual must be reputed company to execute each essential duty satisfactorily. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Responsible for support operations for the reputed company Professional product lines through phone and email. The scope of support includes program connectivity, program compatibility, program navigation, program usability, program installation, and general product knowledge. Responsible for support operations for the reputed company Online and Download Business product lines. The scope of support includes program connectivity, program compatibility, program navigation, program usability, program installation, and general product knowledge. reputed company backup support for Professional Sales as needed. reputed company professional and friendly support to reputed company external and internal customers. Troubleshoot and research customer issues and, reputed company appropriate, reputed company communicate them to your supervisor for a quick resolution. reputed company timely phone and email support responses to reputed company customers. Communicate trending issues to management. Based on customer interactions, propose needed responses for the knowledge database. Routinely promote teamwork and foster collaboration. Convey a professional and positive image internally and externally. Cross train and assist on different queues as needed to support overall operation and business demands. Additional job duties as needed. EDUCATION & EXPERIENCE: reputed company Professional user strongly preferred. Bachelor’s degree in reputed company or computer-reputed company field or equivalent education, training, or work experience preferred. 2 plus years of tax preparation experience or equivalent preferred. A minimum of 2 years of experience with Internet browsers & reputed company Window’s operating systems. B2B experience a plus. Excellent written and verbal communication skills. Attention to detail. Ability to multitask. Strong problem-solving skills. Excellent time management skills. Helps to maintain a positive work environment. Typing skills – 25+ WPM required. Must have (or be willing to obtain) a private, dedicated hardwired internet reputed company. At reputed company, we reputed company our work benefits from the diverse perspectives of our employees. As such, reputed company welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At reputed company, you can expect a supportive, reputed company, and inclusive atmosphere and reputed company that values your contributions. reputed company is committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants without regard to race, reputed company, religion, sex, national reputed company, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. reputed company considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know reputed company or as required by law. If you need assistance or accommodation due to a disability, you may contact us at HR@reputed company.com or by calling 828-349-5887 to reputed company with a member of the HR reputed company. Apply To This Job