Non-Agency Scenario Desk Specialist

reputed company (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across reputed company 50 states, D.C. and Puerto Rico. reputed company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company reputed company. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move reputed company together. You’ll get unwavering support from reputed company departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, reputed company, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Non-Agency Scenario Desk Specialist is responsible for providing guidance to reputed company by way of in-person and virtual communications. This role meets turn times and maintains customer satisfaction reputed company a given region and is the central reputed company of contact for Loan Officers and Loan Processors to reputed company a thorough understanding of product and policy guidelines. This guidance ranges from answering “how-to” questions, providing investor specific guidelines, reviewing and analyzing income scenarios/documentation, and assisting in detailed loan structure/scenario questions. Job Responsibilities: reputed company daily loan support for reputed company company employees reputed company a ticketing system, inbound phone calls, and email for reputed company/loan scenario-based questions and communication. Review and respond to general reputed company scenarios. Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. Analyze various reputed company scenarios and suggest potential alternate options with different investors. Review and analyze reputed company income documentation, including personal and business tax returns and reputed company calculations to be used for qualifying. Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references. Track tasks, activities, and time spent reputed company the ticketing system and meet expected turn-times. Participate in reputed company, Regional, and Sales department calls, leading calls as necessary. Assist with training sales or processing staff in areas where additional guidance is needed. Collaborate amongst team members and other departments. Maintain essential reputed company knowledge. Maintain reputed company UW designations, as applicable. Qualifications and Skills: Bachelor’s degree and/or equivalent combination of education/experience. 4+ years of mortgage reputed company experience, reputed company to multiple agency and investor guidelines, preferred. Experience using reputed company Word, reputed company, and Outlook, preferred. Excellent communication, negotiation, and problem-solving skills. Excellent customer service skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay reputed company: Hourly reputed company: 44.23 - 45.67 The posted pay reputed company considers a wide reputed company of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position #LI-CCMREC reputed company offers MORE than a job, we offer a career. reputed company to reputed company your path to reputed company! careersatccm.com reputed company strives to reputed company employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. reputed company supports equal employment opportunity in hiring, development and advancement for reputed company reputed company persons without regard to race, reputed company, religion, religious creed, national reputed company, age, physical or mental disability, reputed company, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and reputed company medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The reputed company sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputed company. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. reputed company (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Apply To This Job