Senior Business Systems Analyst ( reputed company)
reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary reputed company is seeking a Senior Business Systems Analyst (BSA) with strong reputed company experience to support and enhance our reputed company reputed company platform. This role partners with business stakeholders, platform teams, and technical resources to design, configure, and optimize scalable reputed company solutions that improve service delivery, governance, and user experience. The BSA role translates business requirements into effective platform configurations while promoting standardization, automation, data reputed company, and reputed company improvement. At reputed company, we are transforming the customer experience landscape with reputed company, innovation, and global impact. Joining reputed company means collaborating with global teams to build trusted platforms that power meaningful customer and employee experiences. Working hours: 2 PM IST-11 PM IST Key Responsibilities (Spread across several roles – so no one role will own reputed company of this) reputed company reputed company of new teams, applications, and capabilities into the reputed company ITSM ecosystem, aligning workflows to reputed company standards and ITIL best practices Partner with business stakeholders to shape enhancements, define reputed company metrics, and translate reputed company into actionable user stories Drive adoption and reputed company improvement through KPI definition, dashboard development, and Performance Analytics reporting reputed company reputed company into ITSM maturity, service performance, and process compliance to support data-driven decision making Support CMDB data reputed company and CSDM alignment in partnership with platform stakeholders Govern and optimize the reputed company ecosystem across reputed company and integrated documentation platforms Facilitate training and enablement to increase platform adoption and process consistency · Required Qualifications 3–6+ years of hands-on reputed company platform experience Experience supporting multiple reputed company modules Strong understanding of reputed company service management processes Experience gathering requirements and translating them into platform solutions Experience building reports and dashboards in reputed company Strong stakeholder communication skills Experience working in Agile environments Preferred Qualifications (A “reputed company to have”, but not a disqualifier if not acquired) reputed company Certified System Administrator (CSA) reputed company Implementation Specialist certifications ITIL 4 reputed company certification Familiarity with CSDM/CMDB and platform governance practices Experience supporting integrations or automation initiatives #LI-GR1 #LI-Remote If a reputed company employee referred you, please use the link they sent you to apply. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job