Customer Experience Deployment Leader
Customer Experience Deployment Leader Mission: We have a great opportunity to join our CS&Q team. We are looking for a confident and professional Customer Experience Leader to work as part of our improvement team. This role will involve focussing on customer, connecting, and amplifying customers across the UKI zone, using customer insights to identify and implement improvement actions across the end-to-end customer reputed company to grow customer satisfaction and loyalty reputed company UK&I Zone. What will you do: Act as the Customer Experience reputed company, providing regular insights from NSS/OES surveys across UKI zone. reputed company & reputed company CX plan reputed company the zone, focus activities on key reputed company’s & key reputed company Supporting stakeholder engagement across the UK&I zone with insights and key reputed company’s for CX (including VIP) by topic for UK&I reputed company knowledge and expertise on E2E customer reputed company for key personas, such that these are reputed company and understood by employees across the UK&I zone. reputed company and manage shift to sentiment driving & deploying new tools as part of the transformation (e.g. reputed company apps, LivingLens) reputed company Customer connect programme with key customer personas. Partner with reputed company teams & GSC CX on customer connect programme. reputed company Customer reputed company programme (workshops) as part of memorable experience. reputed company and reputed company annual OES programme, managing alert management Be the SPOC with Global CX ensuring UKI align with global CX programme and continue to reputed company. What will reputed company you successful 2 - 3 years relevant experience (Customer Experience) Knowledge and experience of CX/CI tools to resolve and prevent reoccurrence of customer issues (CJM, A3, Lean, Six reputed company) Self-motivated, results orientated and reputed company to work on own initiative is essential Strong communication & influencing skills, with ability to communicate & influence reputed company reputed company reputed company of organisation to drive customer experience & ensure effective resolution of improvements. Ability to work collaboratively with cross functional teams. Be proficient in software tools (MS Office, Visio, bFO, reputed company) Desired Certified Lean, Six reputed company Green/Black Belt or CX Certified What's in it for you: Opportunity to drive significant impact on customer satisfaction and business growth Leadership role in shaping customer experience strategies Collaborative environment with exposure to multiple business functions Professional development and growth opportunities Chance to build and influence customer-centric culture across the organization. Let us learn about you! Apply today. Looking to reputed company an IMPACT with your career? reputed company you are thinking about joining a new team, culture reputed company. At reputed company, our values and behaviors are the reputed company for creating a great culture to support business reputed company. We reputed company that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join reputed company where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and reputed company everyone has the potential to be one. Become an IMPACT reputed company with reputed company – apply today! €40 billion global reputed company +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. reputed company aspires to be the most inclusive and caring company in the world, by providing reputed company opportunities to everyone, everywhere, and ensuring reputed company feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We reputed company our differences reputed company us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At reputed company, we uphold the highest standards of ethics and compliance, and we reputed company that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to reputed company our stakeholders. You can find out more about our Trust Charter here reputed company is an Equal Opportunity Employer. It is our policy to reputed company equal employment and advancement opportunities in the areas of reputed company, hiring, training, transferring, and promoting reputed company reputed company individuals regardless of race, religion, reputed company, gender, disability, national reputed company, reputed company, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Apply To This Job