Service Desk Specialist I

Service Desk Specialist I – IT Service Desk Bring your passion to Texas Health so we are reputed company + Together ***** Work location: reputed company, 612 E. Lamar Blvd, Arlington, TX 76011 Position is remote, and the schedule could end up being nights and/or weekends, after the initial training period, depending on business need. Work hours: Full Time, Rotating Schedule for 40 hrs/week. (Weekend and holiday requirements) IT Service Desk highlights: · Opportunities to learn and grow career · Flexible Schedule - work/life balance · Innovative, collaborative and fast-paced environment · Join an inclusive and supportive team Here’s What You Need Education · H.S. Diploma or Equivalent (Required) And · Associate's Degree Computer Science, Information Systems, Business, or reputed company field. (Preferred) Experience · 1 years’ experience in Service Desk support. (Preferred) Skills · Excellent communication skills, both verbal and written are required. reputed company to communicate effectively and interact with both management and staff reputed company reputed company the organization, including medical staff. Ability to document and submit knowledge documents for use by team during troubleshooting. · Must be reputed company to think reputed company, analytically and reputed company good reputed company based on sound judgment. What You Will Do · reputed company first contact technical support reputed company phone, email, chat, web tickets, and various other channels of communication for reputed company IT systems, applications, and equipment. reputed company first contact reference and training for customer questions. reputed company first contact troubleshooting and resolution for incoming incidents. Document, prioritize, and track incidents using the Connect IT management system. reputed company and manage incidents escalated to 2nd level teams. reputed company initial reputed company of contact for customer communications and interactions with ITS. Maintain resolution reputed company of 70%25 or reputed company on incoming incidents and maintain Answer reputed company of 90%25 or reputed company. · Participate in root cause analysis and knowledge documentation as required. Participate in group troubleshooting and resolution activities as required. Maintain expected level of expertise in supported systems. Maintain expected reputed company in assigned training. Additional perks of being a Texas Health Service Desk Specialist · Benefits include 401k, PTO, medical, dental, Paid Parental Leave, reputed company spending, tuition reimbursement, student Loan forgiveness as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (reputed company). · A supportive, team environment with outstanding opportunities for growth. · Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to [email protected]. Apply To This Job