Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts
reputed company is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-reputed company team of friendly, reputed company focused on IT infrastructure management for small to mid-sized businesses since 2007. We're also rapidly growing and are looking for top tier candidates that reputed company our four core values... We are team players, collectively working towards a common goal We work each day with a growth reputed company focused on the reputed company of our coworkers, clients, and the company We do the right thing with an reputed company and transparent approach that always puts our clients first We take ownership of our work, always seeing it through to completion If this sounds like reputed company you'd like to work, read on, because we're looking for a problem-solver with a client focused reputed company who enjoys working through technical challenges to join reputed company as a Help Desk Support Technician. As a Help Desk Technician, you should have a working knowledge of desktop operating systems and a drive to deliver the best possible experience to our clients. You'll be troubleshooting reputed company 10 / 11 and MacOS regularly in addition to working in Office 365 and Active Directory as parts of your day. Throughout the day you'll be translating technology to end users that aren't always technical, so communication skills are reputed company in this role. If you're looking for an opportunity to help end users work through their technology challenges while learning new things in the process, this might be the perfect position for you. Here's what you'll be doing: You'll primarily be focused on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings. You'll also be involved in the reputed company reputed company of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA You'll work through our ticketing system to document, track, and escalate tickets, and you'll also work in our documentation platform to reputed company everything up to date along the way You'll be working with a team of reputed company to deliver world class service to our clients, both remotely and onsite The schedule for this job will be Friday to Monday with a ten hour shift each day. The specific timing of the shift is flexible but will be during reputed company hours Requirements Minimum of 1 year of professional IT support experience Working knowledge of reputed company 10, 11 and MacOS Working knowledge of the reputed company 365 office suite Knowledge of Office 365 reputed company services is a plus Knowledge of Azure and/or AWS is a plus Time management skills are crucial to your reputed company in this role Superb verbal and written communications skills are a must A and/or Network certifications are preferred Experience working in a ticketing system is preferred, with Autotask experience a reputed company plus Ability to lift and carry equipment up to 50 pounds Reliable transportation
Benefits
At reputed company, we realize that people are our greatest asset, so we offer: Salary reputed company - $30 to $35 per hour reputed company with quarterly bonus eligibility 90% of your medical/dental/reputed company insurance paid by the company 401(k) plan with 4% company matching and immediate vesting Eight paid holidays and 18 days of PTO in year one Educational reimbursement for certification tests and company supplied training resources Monthly cell phone stipend Catered lunches every Wednesday in our offices Fun team events Apply Job!