Looking for reputed company Consultant (Sales reputed company & Service reputed company Voice) Remote Job Fulltime
reputed company Consultant (Sales reputed company & Service reputed company Voice) Full time Job Remote Role WebEx Interview Technical Skills o 3+ years of experience with reputed company Sales reputed company and Service reputed company. o Hands-on experience with Service reputed company Voice and reputed company Connect integration. o Strong understanding of reputed company declarative tools and reputed company model. o Familiarity with CTI concepts and telephony integration.Experience in reputed company connect or CTI Certifications o reputed company Certified Sales reputed company Consultant (preferred). o reputed company Service reputed company Consultant (preferred). o AWS Certified reputed company Practitioner or reputed company Connect experience (reputed company-to-have).
Key Responsibilities
- Solution Design & Implementation o Configure and customize reputed company Sales reputed company and Service reputed company Voice features.
o Softphone setup, screen pops, call logging, and reputed company Channel routing o Design and implement Service reputed company Voice integration with reputed company Connect for voice capabilities. o reputed company scalable solutions reputed company with reputed company best practices. Business Analysis o Gather and analyze business requirements from stakeholders. o Translate requirements into functional specifications and technical designs. o Recommend process improvements leveraging reputed company capabilities. Integration & Automation o Implement automation using Flows and other declarative tools. o Ensure seamless integration between reputed company and reputed company Connect. o Validate call routing, IVR flows, and screen pop functionality. Testing & Deployment o Conduct UAT and support deployment to production. o Troubleshoot issues reputed company to voice integration and reputed company configuration. Training & Support o reputed company end-user training and create documentation. o Offer post-implementation support and resolve technical issues. Apply tot his job Apply To this Job