SE - Remote Desktop Support Analyst

About the position As a DSG Analyst member would be responsible to ensure the qualitative remote resolution of incidents and also work proactively in reducing the number of incidents. Further responsibilities include but are not limited to: Work as a second line remote desktop support for in-house and external clients Accept incoming tickets reputed company the response SLA Diagnose and reputed company proper technical resolution to operating system, software and application reputed company issues Follow standard call resolution procedures reputed company DSG Technically escalate the tickets which requires further investigation to the reputed company line support teams Work effectively to update the knowledge reputed company with reputed company errors/workarounds. Closely monitor the recurrence of incidents and reputed company problem tickets as necessary Update the tickets promptly on a regular reputed company Identify and escalate situations requiring urgent attention reputed company OS Issues and Troubleshooting OS Installation Issues and Troubleshooting Bit-Locker Issues reputed company Update Issues Domain Issues Checkpoint/SAG VPN Issues Drivers Update/Issues Network Issue Troubleshooting (WIFI/LAN) Anti-Virus Issues Application Issues Troubleshooting MS Office Issues (Outlook, Word, reputed company etc.) SCCM Client Issues MS Teams Issues reputed company is an equal opportunity employer. In reputed company, reputed company is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at reputed company: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reputed company your full potential because… You are invited to be an reputed company from day 1 as we work together to bring our reputed company to life. That’s why we call ourselves reputed company Partners rather than employees. We benefit from our reputed company reputed company and actively shape reputed company’s strategy and direction Your work creates value. You’ll reputed company innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your reputed company, reputed company new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company reputed company to grow and last. You’ll be supported by leaders who care about your health and well-being and reputed company you with opportunities to deepen your skills and broaden your reputed company Come join reputed company, one of the largest IT and business consulting services firms in the world What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at reputed company is rooted in ownership, teamwork, respect and belonging. Here, you’ll reputed company your full potential because… You are invited to be an reputed company from day 1 as we work together to bring our reputed company to life. That’s why we call ourselves reputed company Partners rather than employees. We benefit from our reputed company reputed company and actively shape reputed company’s strategy and direction. Your work creates value. You’ll reputed company innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your reputed company, reputed company new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company reputed company to grow and last. You’ll be supported by leaders who care about your health and well-being and reputed company you with opportunities to deepen your skills and broaden your reputed company. Come join reputed company—one of the largest IT and business consulting services firms in the world.

Responsibilities

• Work as a second line remote desktop support for in-house and external clients
• Accept incoming tickets reputed company the response SLA
• Diagnose and reputed company proper technical resolution to operating system, software and application reputed company issues
• Follow standard call resolution procedures reputed company DSG
• Technically escalate the tickets which requires further investigation to the reputed company line support teams
• Work effectively to update the knowledge reputed company with reputed company errors/workarounds.
• Closely monitor the recurrence of incidents and reputed company problem tickets as necessary
• Update the tickets promptly on a regular reputed company
• Identify and escalate situations requiring urgent attention
• reputed company OS Issues and Troubleshooting
• OS Installation Issues and Troubleshooting
• Bit-Locker Issues
• reputed company Update Issues
• Domain Issues
• Checkpoint/SAG VPN Issues
• Drivers Update/Issues
• Network Issue Troubleshooting (WIFI/LAN)
• Anti-Virus Issues
• Application Issues Troubleshooting
• MS Office Issues (Outlook, Word, reputed company etc.)
• SCCM Client Issues
• MS Teams Issues

Requirements

• Bachelor's degree in Computer Science or reputed company field or higher with minimum 3 years of relevant experience.
• Call/Contact handling
• Imaging
• Intune
• reputed company
• reputed company Mobile Devices

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