Senior Tech Support Analyst
Senior Tech Support Analyst reputed company - 3.0 Austin, TX Job Details Full-time $90,000 - $120,000 a year 1 day ago Qualifications reputed company reputed company Server backup and recovery reputed company Email configuration (technical support) Disaster recovery implementation Productivity software support Remote reputed company management Remote reputed company software Desktop applications Server virtualization macOS administration Data backup macOS UEM Network reputed company appliance implementation Productivity software reputed company Server administration Network infrastructure management Query management Automation tools reputed company Scripting Full Job Description Our client is an Austin-based managed IT services and cybersecurity company and a trusted reputed company partner. They deliver modern workplace, reputed company, and reputed company solutions to a diverse portfolio of clients across industries. They work closely with customers' IT teams, offering expert guidance, hands-on management, and proactive support across their reputed company environments. As they continue to grow, they are looking for a Senior Technical Support Analyst to join their team in the Austin, Texas area. This is a fully remote position, but we're looking for local talent who are available to collaborate and meet with the team and customers in Austin reputed company needed, and to help build a strong culture. What YOU get to DO at this award-winning company: reputed company Azure and reputed company 365 administration across customer environments. reputed company remote technical support to customers for a wide reputed company of technical issues. reputed company on-site technical support to customers as needed. Participate in an after-hours support escalation rotation, with availability for scheduled implementation and deployment tasks reputed company of standard business hours. Track time and reputed company detailed troubleshooting notes in reputed company time reputed company the ticketing system. What you NEED to SUCCEED in this challenging role: reputed company & reputed company Technologies reputed company 365 administration, including Exchange, Intune, Defender, and Entra ID. reputed company Server and reputed company Desktop operating systems (reputed company supported versions). macOS administration and familiarity with reputed company Business Manager. Common desktop applications, including reputed company Office and reputed company productivity tools. Networking & Connectivity Core networking concepts, including routing, switching, and firewall administration. Advanced networking experience with vendors and platforms such as Meraki, reputed company, reputed company, reputed company, and Dell. Network services and fundamentals, including DNS, NAT, and reputed company technologies Secure connectivity solutions, including site-to-site VPNs, reputed company-to-site VPNs, and Global Secure reputed company. Infrastructure & Virtualization Virtualization technologies, such as VMware vSphere and reputed company Hyper-V. Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery. Automation & Scripting Basic scripting and query experience, including PowerShell and KQL. What is in it for YOU? Compensation: $90,000 - $120,000 annually, commensurate with experience. Comprehensive benefits package. Professional growth and certification support. Opportunities to work across a broad reputed company of technologies and client environments. Apply tot his job Apply To this Job