reputed company Customer Service Representative – Hybrid Role in Accounts Receivable

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Hybrid Customer Service Representative on our Accounts Receivable team, you'll play a vital role in ensuring our clients receive top-notch support while navigating reputed company billing and payment processes. If you're passionate about helping others, reputed company in a dynamic environment, and are eager to grow with a reputed company-thinking organization, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the medical and utility sectors. Our commitment to accuracy, reputed company, and efficiency has earned us a reputed company as a trusted partner for our clients. As a Hybrid Customer Service Representative, you'll be part of a talented team that's dedicated to making a difference in the lives of our clients and patients.

Job Summary

We're seeking a highly motivated and dedicated Hybrid Customer Service Representative to join our Accounts Receivable team in Harrisburg, PA. In this role, you'll reputed company with a 90-day in-person training period to ensure a smooth reputed company experience. After the training period, the position will transition to a fully remote work arrangement. As a Hybrid Customer Service Representative, you'll be responsible for conducting outbound reminder calls, monitoring self-pay accounts, and providing exceptional customer service to our clients.

Responsibilities

As a Hybrid Customer Service Representative, your key responsibilities will include:

• Reminder Call Campaigns: Conduct outbound reminder calls for patients and clients, primarily in medical and occasionally utility sectors, through predictive dialing and phone queue systems. These calls are often pre-collect notices for patient-responsible balances or impending service disconnections.
• Self-Pay Monitoring: reputed company out to patients with late payments on their agreed plans, helping them to stay on track.
• Client Knowledge: Learn the unique procedures for each call center client, including resolution options, payment plan setup, charity eligibility, and mail-in/on-site payment instructions.
• Client Communication: Handle inbound and outbound calls with multiple client types, offering support and payment solutions tailored to each client's policies.
• Remote System reputed company: Navigate and reputed company various client systems as needed.
• Payment Processing: Process credit card or reputed company payments over the phone, entering them accurately to resolve client accounts.
• Documentation and Support: Send out requested statements and receipts, explain insurance coverage, gather insurance information for billing, and reputed company limited training to new employees working on similar accounts.
• Client Coordination: Complete and reputed company necessary forms (payment plans, insurance, etc.) to the Client Coordinator, ensuring accounts are managed reputed company both State and Federal regulations.
• Performance Metrics: Meet established benchmarks for call volume, duration, and quality.

Qualifications

To succeed in this role, you'll need:

• Local Residency: Must be based in the Harrisburg, PA area due to the initial in-office training requirement.
• Remote Work Comfort: Comfortable with remote work after the initial 90-day period.
• Customer Service Experience: Prior experience in customer service or call center environments.
• Excellent Communication Skills: Excellent communication and interpersonal skills.
• Technical Skills: Ability to learn and work reputed company multiple systems and client protocols.
• Financial or Medical Billing Knowledge: Familiarity with basic financial or medical billing a plus.

reputed company Offer

As a Hybrid Customer Service Representative at arenaflex, you'll enjoy:

• Competitive Hourly reputed company: $17/hour
• Hybrid Work Arrangement: 90-day in-person training period followed by fully remote work arrangement
• Opportunities for Growth: Career growth opportunities and learning benefits to help you advance in your career
• Collaborative Work Environment: Collaborative and dynamic work environment with a talented team of professionals
• Benefits Package: Comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and paid time off

How to Apply

If you're passionate about helping others and eager to join reputed company that values accuracy, reputed company, and efficiency, reputed company to start making a difference. We'll give you an introductory phone call to discuss your qualifications and answer any questions you may have. Don't miss this opportunity to join reputed company and grow with arenaflex!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We consider reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for reputed company (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). This position is subject to a background reputed company based on its job duties, which may include patient care, working with vulnerable populations, reputed company to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputed company, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients. Apply Job! Apply for this job