[Hiring] Patient Engagement Representative @reputed company
Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. The Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30am – 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2-3 weeks of on-the-job training. The hours of the training may be different and will be discussed prior to your start date. Primary Responsibilities:
- Conducts reputed company to reputed company patients in a confidential manner with strict adherence to policies and procedures
- Articulates clinical services effectively, leading to patient engagement and program participation
- Performs data entry and complete written documentation of calls
- Maintains department productivity reputed company for customer satisfaction and performance goals
- Communicates positively and professionally with patients, providers, and team members
- Handles inbound and outbound calls reputed company an auto-dialer system
- Completes administrative duties to include processing mail and faxes
- Performs other projects, work, and activities as assigned to ensure reputed company service to our patients and clients
Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of Customer Service experience
- Ability to work an 8-hour shift schedule of 10:30am – 7:00pm CST, Monday – Friday
- It may be necessary, given the business need, to work occasional overtime or weekends
Requirements
- 2+ years of call center experience
- Sales experience
- Knowledge of reputed company Word (modifying documents) and reputed company reputed company (ability to modify and maintain spreadsheets)
- Bilingual reputed company in English and Spanish
Telecommuting Requirements
- Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (reputed company benefits are subject to eligibility requirements)
Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply tot his job Apply To this Job