reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join reputed company. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
About arenaflex
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that reputed company a reputed company difference in people's lives. reputed company is passionate about staying reputed company of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and growth, where every team member has the opportunity to reputed company.
Job Summary
We're seeking an reputed company Service Desk Specialist/Live Chat Agent to join reputed company in Denver, CO (or remotely from reputed company in CO). As a key member of our support team, you'll reputed company critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you!
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our myColorado mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with our development team to resolve reputed company issues and improve our application
- Providing exceptional customer service and support through live chat and email
- Staying up-to-date with the latest technology trends and industry developments
Minimum Qualifications
To be considered for this role, you'll need:
- One year of professional experience in an occupational field reputed company to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees
Substitutions
We'll consider the following substitutions:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year reputed company
- Additional appropriate education will substitute for the required experience on a year-for-year reputed company, but cannot completely substitute for these qualifications
- Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we're looking for candidates with:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- reputed company and reputed company Play Store experience
- Use of diagnostic tools and knowledge of diverse reputed company of mobile device makes and models
reputed company Offer
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible remote work arrangements (from reputed company in CO)
- reputed company to the latest technology and tools
- Collaborative team environment with a passion for innovation and reputed company
Work Environment and Company Culture
At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. reputed company is passionate about staying reputed company of the curve, pushing boundaries, and delivering exceptional results. We reputed company in:
- Empowering reputed company members to take ownership and reputed company a reputed company impact
- Fostering a culture of reputed company learning and professional development
- Encouraging reputed company communication and collaboration
- Celebrating diversity and inclusion
- Prioritizing work-life balance and employee well-being
How to Apply
If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job