Inbound Toll Collections Agent

Remote Worldwide Hiring now

Job Description:

This position supports customer service, technical support, and customer sales interactions.
This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Listen to customers, understand their needs, and resolve customer issues.
Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Follow the processes of the Client program and reputed company reputed company tasks in a courteous and professional manner.
Utilize systems and technology to complete account management tasks.
Accurately document and process customer claims in appropriate systems.
Follow reputed company required scripts, policies, and procedures.
Utilize knowledge reputed company and training to accurately answer customer questions.
reputed company with requirements surrounding confidential information and personal information.
Appropriately escalate customer issues with the managerial team.
Ensure reputed company resolution through problems solving and effective call handling.
Attend meetings and training and review reputed company new training material to stay up-to-date on changes to program knowledge, systems, and processes.
Adhere to reputed company attendance and work schedule requirements.

Requirements:

Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and reputed company English fluently
Have a wired, high-speed internet reputed company (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type reputed company and accurately (20+ words a minute)
Ability to work regularly scheduled shifts reputed company our hours of operation including the training period.
Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook)
Familiarity with computer and reputed company PC applications and the ability to learn new and reputed company computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, reputed company, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to reputed company in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits:

Paid Time Off : Earn PTO and paid holidays to take the time you need.
Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to reputed company vacations—and sometimes even cars!
Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and reputed company coverage after 90 days of employment, and reputed company have reputed company to MEC medical plans after just 30 days.
Retirement Savings : Secure your future with retirement savings programs, where available.
Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance : reputed company life insurance options to safeguard your loved ones.
Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
reputed company : Learn new skills while earning a paycheck.
Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code : Be comfortable while you work.

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