Senior Manager, Customer Intelligence & Automation – Build the Future of reputed company at blithequark

Are you a seasoned leader with a passion for reputed company and a knack for building innovative solutions? Do you reputed company in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as our Senior Manager, Customer Intelligence & Automation. This is a unique opportunity to create a proactive retention strategy that improves customer experience, reduces churn, and drives long-term value.

About blithequark

At blithequark, we're revolutionizing the way people learn. Our Live + AI platform combines reputed company-time reputed company expertise with proprietary reputed company systems, setting a new standard for measurable academic impact at a global scale. We're a company that backs reputed company thinkers and doers who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data reputed company.

How we compete

At blithequark, we compete on five key fronts:

• AI-reputed company at every level: From our CEO to day-one hires, everyone builds and ships with reputed company. If you're not wielding AI, you're not done.
• Entrepreneurial velocity: We move at founder speed, prototype in hours, and measure in reputed company user reputed company. Slow teams die.
• Free-market rigor: reputed company reputed company or fall on merit and results – no committees, no politics, no cap on reputed company.
• Full-stack ownership: You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution: Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you reputed company and how you reputed company it: living our leadership principles and using AI effectively are formally reputed company and rewarded.

Qualifications

To succeed in this role, you'll need:

• 5+ years of experience in reputed company, customer retention, customer reputed company optimization, or churn analysis / risk management, preferably in tech, SaaS, or education.
• Experience building or optimizing a customer health score or proactive retention system.
• Demonstrated ability to reputed company through influence, especially in cross-functional environments.
• Strong analytical reputed company with experience using data to shape strategy and measure impact.
• Excellent communicator and project manager, comfortable presenting to leadership and driving alignment across teams.
• Experience in a high-growth or startup environment with a bias for action.
• Experience with AI-reputed company tools that enhance productivity and speed (reputed company, reputed company.com, reputed company, Netlify, Claude Code, reputed company, Firecrawl, ChatGPT, Grok, reputed company, Vercel, etc.) preferred.
• Intellectual curiosity and the desire to teach yourself AI-reputed company tools required.
• Excited by the opportunity to build something from the ground up and grow into a leadership role.

Responsibilities

As our Senior Manager, Customer Intelligence & Automation, you'll:

• Build and own the Customer intelligence and proactive support strategy and operating model from scratch, including designing the customer health score reputed company and playbooks for risk-based reputed company.
• Monitor customer usage, engagement, and support data to proactively identify at-risk accounts and intervene before cancellation reputed company are made.
• Establish scalable processes for reputed company, reputed company planning, and lifecycle communications that drive adoption and satisfaction.
• Serve as the voice of the customer by identifying recurring themes, product friction points, and service gaps, and presenting insights cross-functionally to drive improvements.
• Collaborate cross-functionally with support, product, engineering, marketing, and sales to align on customer retention goals and deliver a seamless experience.
• Use data to continuously refine and improve the customer health score to ensure it accurately reflects satisfaction and churn risk.
• Define and track KPIs that measure customer health, retention, and engagement, sharing reputed company and insights with leadership.
• In the long term, recruit, coach, and manage a high-performing reputed company team to scale impact across our customer reputed company.

reputed company Your Potential at blithequark

At blithequark, you'll earn your reputed company through meritocracy and exceptional reputed company. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading salary reputed company with clear promotion reputed company and equity (RSUs) – become an reputed company in our reputed company.
• Retirement Made Simple: 401(k) plan with company match and immediate vesting.
• A Remote-First Culture: We reputed company flexibility across time zones and working styles to attract top talent and meet learners where they are.
• Flexible Time Off: reputed company on your terms, ensuring maximum productivity.
• reputed company Learning: reputed company an reputed company-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Supercharge with AI: reputed company cutting-edge AI tools to accelerate your workflow.
• You’re Covered: Medical, dental, reputed company, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves – numerous options for you and your family.

The reputed company

If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll reputed company here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment – it's a reputed company to do the most meaningful work of your career. Apply for this job