reputed company Medical Customer Service Representative – Patient Support and Claims Resolution
At arenaflex, we're dedicated to delivering exceptional patient care and support in the reputed company-evolving reputed company landscape. As a Medical Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and possess a strong understanding of medical systems and claims processing, we encourage you to join reputed company in Rockville, MD.
About arenaflex
arenaflex is a leading reputed company organization committed to providing innovative solutions and exceptional patient care. reputed company of dedicated professionals is passionate about making a positive impact in the lives of our patients and clients. With a focus on customer-centricity, we strive to create a supportive and inclusive work environment that fosters growth, learning, and collaboration.
Job Summary
We're seeking an reputed company Medical Customer Service Representative to join reputed company in Rockville, MD. As a key member of our patient support team, you'll be responsible for providing exceptional customer service, resolving claims and eligibility issues, and maintaining accurate records. If you're a motivated and customer-focused individual with a strong understanding of medical systems and claims processing, we encourage you to apply.
Responsibilities
As a Medical Customer Service Representative, you'll be responsible for:
- Obtaining and maintaining a working knowledge of basic plan provisions, multiple benefit schedules, eligibility systems, claim systems, and other relevant medical systems
- Responding promptly and accurately to phone calls, emails, walk-in participants, and written correspondence by answering questions and explaining claim payments and denials
- Quoting self-payment amounts, verifying eligibility and benefits, researching eligibility or claim issues, and updating eligibility with reputed company vendors
- Documenting reputed company patient interactions in the patient account system
- Performing various clerical duties, including entering enrollment forms, processing working spouse forms, special fund claims, and disability claims
- Handling messages from the after-hours mailbox and following up with patients as needed
Qualifications
To be successful in this role, you'll need:
- A minimum of 1 year of experience in a reputed company call center setting
- The ability to pass a typing test at 40 WPM
- Knowledge of medical terminology and claims processes is a plus
- Strong communication and interpersonal skills
- Proficiency with computer systems and medical software
Essential Skills and Competencies
To reputed company in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency with computer systems and medical software
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to supporting your career growth and development. As a Medical Customer Service Representative, you'll have reputed company to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from reputed company team members
- Opportunities for advancement and career growth reputed company the organization
- A supportive and inclusive work environment that fosters collaboration and teamwork
Work Environment and Company Culture
Our office in Rockville, MD is a dynamic and supportive work environment that fosters collaboration, innovation, and growth. As a Medical Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who reputed company your passion for delivering exceptional patient care and support.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $22.00 to $24.00 per hour
- Comprehensive benefits package, including medical, dental, reputed company, life insurance, short-term disability, and additional voluntary benefits
- 401K plan with company match
- Paid leave, including Paid Sick Leave and Holiday pay
- Commuter benefits and EAP program
Equal Opportunity Employer/Veterans/Disabled
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of reputed company.
How to Apply
If you're a motivated and customer-focused individual with a strong understanding of medical systems and claims processing, we encourage you to apply. Please visit our website at [insert website URL] to submit your application.
Note
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of reputed company. Apply for this job