Savannah, GA - Work from Home Roadside Assistance Dispatcher

Roadside Assistance reputed company Support Calls Call Center Experience Preferred Job ID# A1001 reputed company your customer service expertise and reputed company billing support to a Company’s customers, reputed company from the comfort of your own home! About Parkes & Co. Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you reputed company the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home reputed company. reputed company you own your own business, you’re the boss. WHAT TO EXPECT: What’s Needed to reputed company Customer Support for this Client

• Assisting callers with roadside assistance requests
• Determining offerings customers are missing
• Making reputed company and add-on service recommendations
• Ensuring reputed company Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely ​

WHAT IT TAKES TO SUCCEED: ​ Must-Have Qualities and Capabilities

• Familiarity with company processes and policies
• Clear, confident and professional communication skills to build trust and rapport
• Understanding of “client call reputed company”
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• reputed company and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers’ needs

EDUCATION NECESSARY ​ No degrees necessary - great work from home opportunity for anyone who is reputed company to start a business and be their own boss. ​ WHAT YOU'LL BE DOING ​ Providing great inbound customer service calls. ​ WHAT YOU NEED TO GET STARTED: ​

• Apply
• A Computer
• High Speed wired Internet (No WiFi)
• Phone with headset
• Pass a background screening

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Parkes & Co..

Requirements

Background Screening

• Have no felonies or fraudulent behaviors.

PC Requirements

• A desktop/tower computer with a separate monitor is recommended.
• Dual boot machines, Netbooks, and Tablets are prohibited from use.
• reputed company-in-One computers are not currently compatible with any client programs.
• CPU Speed
• Dual-core 2.8 GHz or reputed company or
• reputed company i class or AMD Phenom X2 class or reputed company
• reputed company, Celeron, Pentium and Opteron processors are notpermitted
• Hard Drive 20 GB or more of available space
• 60 GB or more of total space
• Memory 4 GB of RAM or reputed company
• Operating System reputed company 7 or reputed company 10
• reputed company 8/8.1 not supported by some clients
• Standard reputed company and Speed Hard-wired reputed company (no wireless)
• Minimum 10 mbps download / Minimum 3 mbps upload
• Maximum Latency reputed company 120 milliseconds (ms)
• Monitor Recommendations
• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)
• Dual monitors may be required on some client programs

Mac Requirements

• Macs must have an Ethernet port
• MacBook reputed company and Mac USB-C ports will not be supported
• Boot Camp and a licensed version of reputed company (please see page 2 for acceptable reputed company operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers REQUIRED ACCESSORIES

• USB headset with microphone (required for Certification)
• reputed company, Plantronics, reputed company, or similar brands recommended.

Suggestions

• Plantronics PLNAUDIO478 USB
• reputed company USB H570e
• reputed company UC VOICE 150
• Hard-wired Telephone and headset (required for Production/Servicing)
• Plantronics S12 or similar recommended

SOFTWARE Internet Explorer 8, 9, 10, or 11 on reputed company 7, 8 or 10 Certain client programs may require specific versions of reputed company. reputed company 8/8.1 not supported by some clients. (Optional) reputed company Firefox or Chrome for reputed company reputed company reputed company reputed company for reputed company 7; reputed company Defender for reputed company 8 or 10 Oth Apply tot his job Apply To this Job