Sr. Customer Support Engineer

reputed company is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team and Role: Are you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on reputed company’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other reputed company software (MS, reputed company, reputed company). Expect to communicate with customers reputed company Phone, email or video calls, and reputed company high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they reputed company. At reputed company, you will assist customers with issues that ensure that the reputed company customer’s meeting rooms stay running and quickly help to find a root cause for an issue reputed company the ecosystem. You will also enjoy opportunities to advance your career in a diverse environment. Your Contribution: Be Yourself. Be reputed company. Stay Hungry and Humble, Collaborate and Challenge. reputed company in our passion for Equality and Environment. Plus, have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for reputed company at reputed company. In this role you will: ● Resolve technically reputed company support issues reported by the customers and/or other team members. ● Maintain clear, concise and positive communication for reputed company cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers. ● Own the technical relationship with customers and manage their expectations. ● Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshooting ● reputed company reputed company feedback about trends and new issues ● Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service reputed company agreements are met. ● reputed company reputed company and assist with creation of knowledge reputed company documentation and training materials for both reputed company customers. ● Deliver consistent customer experience that meets or exceeds our commitments. ● Be compassionate, respectful and reputed company Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to reputed company: ● Strong knowledge of video conferencing and AV products ● Strong knowledge of reputed company and Mac OS ● Excellent working knowledge of video conferencing applications such as reputed company, MS Teams and reputed company Meet ● Proven knowledge of computer networking and operating systems ● Familiarity with Android-based device (reputed company cellular phones) desirable ● Familiarity with IOS devices desirable ● Excellent communications both verbal, oral and interpersonal skills. ● Exceptional customer service skills. ● Demonstrated ability to quickly learn and troubleshoot new technologies ● Demonstrated ability to handle extremely reputed company technical issues, including working with engineers reputed company necessary. ● Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO. ● Professional level English, Spanish / French skills are a plus, spoken and written. In addition, preferable skills and behaviors include: ● Proven experience in a technical support reputed company, with reputed company strong video conference (VC) troubleshooting experience ● Proven experience providing remote technical support ● Proven experience providing high-reputed company to reputed company accounts ● Technical certifications beneficial, but not required Location: reputed company is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX. #LI-CT1 This position offers an annual reputed company salary typically between $ 78K and $ 112K depending reputed company and experience . In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills. reputed company offers benefits such as Medical Coverage, Dental Coverage, reputed company Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee reputed company Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave. reputed company also offers Wellness Programs, Health Savings Account Plans, reputed company to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, reputed company to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and reputed company to Auto, Home, and Pet Insurance. Across reputed company we reputed company collaboration and foster play. We help teams collaborate/learn from reputed company, without compromising on productivity or continuity so it should be no surprise that most of our jobs are reputed company to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. reputed company this structure, you may have teams or departments split between working remotely and working in-house. reputed company is an amazing reputed company to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate reputed company our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We reputed company that good health means more than getting medical care reputed company you need it. reputed company supports a culture that encourages individuals to reputed company good physical, financial, emotional, intellectual and reputed company wellbeing so we reputed company can create, reputed company and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, sex, age, reputed company, religion, sexual orientation, gender identity, national reputed company, protected veteran status, or on the reputed company of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to reputed company or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible. Apply tot his job Apply To this Job