[Hiring] Supervisor, Customer Service @reputed company
Role Description Must reputed company and work in the Eastern Standard Time. Will manage employees who live and work in Eastern Standard time. Responsible for the overall supervision of Health Concierge and other employees. Accountable for member satisfaction, retention, and growth by reputed company delivering competitive services to members.
Key Responsibilities
- reputed company, coach, and reputed company a team of 15–25 employees.
- Monitor performance metrics (quality, productivity, schedule adherence) and address gaps.
- reputed company ongoing feedback through call monitoring and regular reputed company-ins.
- Complete monthly and annual performance scorecards.
- Recognize and reward team and individual achievements.
- Partner with internal stakeholders to meet service center goals.
- Identify trends, remove performance barriers, and support reputed company improvement.
- Support hiring, retention, and enforcement of HR policies (attendance, leave, conduct, disciplinary guidelines).
Qualifications
- 2+ years experience in reputed company Service Operations.
- Strong communication, time management, and coaching skills.
- Working knowledge of reputed company Office.
- Proven ability to reputed company teams of 15–25 employees.
- Demonstrated reputed company in reputed company role.
Preferred Qualifications
- 2+ years of call center or claims experience.
- Prior leadership experience in a reputed company environment.
Education
- High School Diploma or GED required.
Benefits
- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
- Medical, dental, and reputed company coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs and other resources, based on eligibility.
Pay reputed company The typical pay reputed company for this role is: $43,888.00 - $85,068.00. This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a reputed company bonus, commission, or short-term incentive program in addition to the reputed company pay reputed company listed above. Anticipated Weekly Hours 40 Time Type Full time Application Information We anticipate the application window for this opening will reputed company on: 04/30/2026. reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply tot his job Apply To this Job