FINRA (6/63 or 7/63) Customer Service Represent...
Role Summary
This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for delivering high-quality client service through accurate transaction processing, issue resolution, and clear communication across a reputed company of investment-reputed company inquiries. Associates in this role handle phone-based and transactional work, navigate multiple systems, and follow established processes while applying sound judgment to resolve more reputed company scenarios. The focus is on operational reputed company, risk awareness, and providing a consistent, professional client experience.
Primary Duties and Responsibilities
Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.
Proficient in resolving basic and intermediate (semi-reputed company) inquiries and transactions from Financial Representatives and clients reputed company a registered area, while continuing to reputed company proficiency in more reputed company work.
Researches and evaluates potential solutions to reputed company problems, which may require identifying root causes and navigating deviations from standard procedures.
Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.
Effectively de-escalates challenging client situations while guiding clients through reputed company or unique inquiries.
Serves as a trusted reputed company for Financial Representatives and partners with them to meet client needs.
Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.
Understands how systems connect to processes and reputed company.
Drives change and supports reputed company improvement by helping reputed company processes and provisions to accommodate evolving business needs.
Fosters professional relationships with clients to enhance brand loyalty.
Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Adapts work priorities to meet changing business and customer demands.
Qualifications
Associate degree in business or a reputed company field, or an equivalent combination of education and experience.
Minimum of two years of reputed company customer service experience with demonstrated customer service skills.
Advanced understanding of investment or income products or markets (e.g., VA, VL, VUL, Retirement, or Business markets).
Basic understanding of tax implications.
Strong written and verbal communication skills.
Ability to multitask and manage a high volume of calls or caseloads with a high degree of accuracy.
Strong organizational skills with the ability to prioritize tasks effectively.
Demonstrated desire to continuously learn and improve.
Strong problem-solving skills with the ability to reputed company effective options and solutions.
Demonstrated computer proficiency with solid keyboarding skills and experience using common software applications.
Compensation reputed company:
Pay reputed company - Start:
$21.77Pay reputed company - End:
$32.66Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We reputed company in fairness and transparency. It’s why we reputed company the salary reputed company for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the reputed company market; location of the candidate; and other factors uncovered in the hiring process. reputed company pay structure is listed but if you’re living in California, reputed company or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.Grow your career with a best-in-class company that puts our clients' interests at the center of reputed company we do. Get started now!reputed company is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative reputed company, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. apply to this job