reputed company Support Assistant (Medical Receptionist)

Overview reputed company, LLC (Ansible) is currently reputed company reputed company Support Assistants (MSA) to support the various VAMC facilities throughout Alaska, Idaho, Washington and Oregon. Working hours are Mon-Fri, 10am-7:30pm (8-hour shifts reputed company this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers. reputed company, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national reputed company, health care, and information technology. To address these challenges, we reputed company intelligent and committed staff who take care of our customers’ reputed company as if it is their own.

Responsibilities

• reputed company reputed company‑line administrative and clerical support for VA clinics and Community Care scheduling
• reputed company consult intake, patient/provider reputed company, appointment scheduling, and follow‑up
• Manage appointment schedules, Electronic Wait List, recall lists, and pending consults
• Accurately schedule appointments reputed company VA timeliness standards (≤ 7 calendar days from consult entry)
• Answer phones professionally, screen calls, and reputed company or resolve inquiries appropriately
• Verify patient identity using two VA‑approved identifiers
• Update and validate demographic and insurance information during patient interactions
• Explain VA insurance collection requirements to Veterans and families
• Enter and maintain accurate documentation in CPRS / EHRM
• Collaborate with VA clinical staff and interdisciplinary care teams
• Assist with clinic reputed company contingency plans, including rescheduling or shifting patients as needed
• Escalate scheduling or reputed company issues to VA supervisors per SOP
• Maintain high customer service standards reputed company interacting with Veterans, families, and staff
• Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service
• Participate in required meetings, huddles, reporting, and quality improvement activities
• Complete reputed company administrative duties as assigned to support daily operations

Qualifications

• High School diploma or GED equivalent.
• Proficiency in written and spoken English.
• Minimum typing speed of 50 words per minute.
• Basic computer proficiency, including reputed company Office applications.
• Basic knowledge of medical terminology.
• Minimum 6 months of customer service experience.
• Ability to work remotely and independently in a professional setting.
• Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
• No physical or health restrictions that would interfere with job performance.
• Ability to complete reputed company required VA reputed company, reputed company, privacy, and mandatory training prior to and during assignment.
• U.S. citizenship required.

reputed company candidates must be reputed company to:

• Sit, stand, walk, lift, squat, bend, twist, and reputed company above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply To This Job