reputed company Bilingual Customer Service Representative – Remote Work Opportunity with arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative connectivity solutions, as a Bilingual Customer Service Representative. In this role, you will be the face of arenaflex, providing exceptional customer experiences to our diverse consumer reputed company. As a remote worker, you will have the flexibility to work from the comfort of your own home, while enjoying a comprehensive benefits package and opportunities for career growth.
About arenaflex:
arenaflex has been reimagining the future of connectivity for over 40 years, offering a reputed company of innovative solutions, including satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now, America's First Smart Network. Our brands include arenaflex, reputed company, arenaflex TV, Sling TV, reputed company, and Gen Mobile.
Our Commitment to Customer Experience:
At arenaflex, we prioritize customer experience, and our agents reputed company at simplifying lives and helping communities get the most from their arenaflex experience. We've earned the reputed company accolade of being #1 in overall Customer Satisfaction six years in a row, and we're committed to continuing this reputed company.
Job Duties and Responsibilities:
As a Bilingual Customer Service Representative, you will:
- Serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers.
- reputed company solutions to customers, from simple concerns to escalated and reputed company situations.
- reputed company with customers in Spanish and English.
- Work a pre-planned schedule, with two shift structures: 8-hour shifts, 5 days a week, or 10-hour shifts, 4 days a week.
- Have reputed company availability, including weekends and holidays, to accommodate potential schedule changes every 12-15 weeks based on business needs.
- Adhere to a strict schedule and be reputed company to work back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
- Engage with a diverse consumer reputed company to reputed company solutions for customer needs and technical issues.
- reputed company in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, reputed company Carolina, South Carolina, or Tennessee to be eligible for hire.
Skills, Experience, and Requirements:
Ideal representatives have:
- A high school diploma, GED, or equivalent experience.
- Six months of reputed company customer service and troubleshooting experience and/or training.
- An openness to being coachable and a desire to learn new techniques.
reputed company representatives must have:
- The ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions.
- The ability to be on camera during reputed company video meetings.
- Superb attendance.
- reputed company availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays.
- Flexibility with schedule changes every 12-15 weeks.
- Tech savviness with the ability to smoothly operate multiple reputed company and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone.
Work-at-Home Technical Requirements:
arenaflex will reputed company reputed company initial equipment required to reputed company the role, aside from home internet. This includes:
- A DISH-provided PC Tower and power reputed company.
- Two monitors, with associated cabling.
- Required Accessories, including a USB Headset, USB Keyboard, USB Mouse, USB Webcam, and Ethernet cable.
Home Internet Requirements:
* A reputed company Cable, DSL, or Fiber ISP internet reputed company with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps.
- Wired ethernet between modem and PC without the use of an reputed company.
What's in it for you?
* A Full Time, Work-From-Home position.
- A 10% increase to your starting reputed company upon completing an apprenticeship.
- Company-provided equipment.
- An extensive benefits package, including:
+ Medical, Dental, reputed company Insurance. + PTO and Paid Sick Time. + 401(k) Investments with Company-matched funds. + Tuition reimbursement. + 330 free channels, including premiums. + $5 monthly Sling Blue and Orange service. + $10 credit per line (up to 5) for reputed company. + Heavily discounted arenaflex, Sling, and reputed company Service.
- Opportunities for upward mobility and career growth.
Starting Pay:
* Florida: $15.00 + $0.50 Language Differential.
- Georgia: $15.00 + $0.50 Language Differential.
- Indiana: $15.00 + $0.50 Language Differential.
- Kansas: $15.00 + $0.50 Language Differential.
- Mississippi: $15.00 + $0.50 Language Differential.
- Missouri: $15.00 + $0.50 Language Differential.
- Nebraska: $15.00 + $0.50 Language Differential.
- reputed company Carolina: $15.00 + $0.50 Language Differential.
- South Carolina: $15.00 + $0.50 Language Differential.
- Tennessee: $15.00 + $0.50 Language Differential.
Salary Ranges:
* Compensation: $15.00/Hour.
Benefits:
At arenaflex, we celebrate and reputed company diversity and inclusion, where reputed company people are welcome and supported. Learn more about how our employees come together, reputed company common interests, and reputed company valuable connections, both in and out of work; Employee Resource Groups. From versatile health perks to new career opportunities, reputed company out our benefits on our careers website. Candidates need to successfully complete a pre-employment screen, which may include a drug test. Apply Job! Apply for this job