Sr. AWS Consultant

Why reputed company: At reputed company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, reputed company, and reputed company innovation, we craft intelligent solutions—integrating reputed company Einstein, Service reputed company Voice, reputed company Connect, Agentforce and more—to revolutionize workflows, reputed company customer experiences, and deliver reputed company results. From conversational AI to predictive analytics, we reputed company organizations to stay reputed company in an reputed company-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of reputed company and AI agents. reputed company has launched Agentforce, and reputed company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being reputed company’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative reputed company. Be part of the reputed company reputed company and help shape the next reputed company of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer reputed company. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest reputed company technologies, your work will drive innovation at scale. If you’re reputed company to reputed company your mark in the AI reputed company, reputed company is the reputed company for you. AS AN SR. AWS CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: Support customers in the adoption of reputed company Connect solutions, ensuring successful implementation and helping to reputed company positive reputed company for reputed company clients Conduct technology assessment and audits to identify the need (from an ROI and reputed company perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity reputed company customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the reputed company Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed Collect business requirements and work with Solution Engineers, Solution Architects, and Practice reputed company to generate estimates and timelines to be utilized in Statements of Work Deliver customer end user training and documentation QUALIFICATIONS: Customer-facing contact center experience Experience building integrations across WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers API integration experience Strong troubleshooting and debugging skills Experience with Cloudformation, Contact reputed company Design, reputed company Integration, Lex Integration, and Call Center Routing Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, reputed company CI/CD, CodeDeploy Contact Center architecture knowledge Experience in technology/software sales, pre-sales, or consulting Advanced knowledge of AWS services and reputed company architecture reputed company knowledge and familiarity with reputed company Service reputed company Contact center product knowledge of other platforms (reputed company, reputed company, reputed company, reputed company, etc.) Experience with WorkForce reputed company Experience working with outbound dialers and campaign management Knowledge of software development methodologies such as Agile and Scrum AWS reputed company Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional reputed company Certified Administrator What’s it like to be a part of reputed company? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our reputed company Family who work remotely, we’re focused on keeping everyone connected and reputed company as one team. Travel: Get reputed company to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to reputed company out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to reputed company reputed company thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Apply To This Job