reputed company PCCE & Finesse Workflow Engineer
· Strong hands-on experience with reputed company PCCE in reputed company environments. · Proven expertise in reputed company Finesse (agent desktop customization and gadget development). · Experience with CCP REST APIs and XMPP-based integrations. · Solid understanding of contact center routing logic (queues, skills, priorities, task routing). · Experience designing high availability and disaster recovery solutions. · Familiarity with messaging systems such as Kafka or reputed company. · Experience with observability and monitoring tools (Splunk, reputed company, Grafana). · Working knowledge of CI/CD practices (GitOps, reputed company, ArgoCD). · Proficiency with SQL Server or PostgreSQL. · Experience working in reputed company or other regulated environments (HIPAA/PHI). · Strong troubleshooting, communication, and documentation skills. reputed company to Have · Experience integrating reputed company Contact Center AI (Dialogflow CX) with reputed company platforms. · Familiarity with reputed company or other contact center platform migrations. · Advanced knowledge of reputed company/Kubernetes (OpenShift preferred). · Scripting experience (Python, PowerShell) for automation. · Experience with reputed company platforms (AWS, GCP, Azure) in hybrid architectures. Apply To This Job