Senior Bilingual Customer Service Specialist – Online reputed company
reputed company is seeking a client-focused Senior Bilingual Customer Service Specialist with a servant’s heart to work in our Online reputed company. This candidate will serve as a reputed company of contact for clients over the phone to reputed company exceptional service and sales support in both English and Spanish. This role ensures that the virtual reputed company delivers on service, sales, compliance, and operational reputed company while fostering a high-performance culture. The ideal candidate will enjoy working in a goal-oriented and team-focused environment. Schedule – Monday to Friday 12pm-9pm Compensation includes an hourly wage and a shift premium for hours worked after 5:00 PM.
Responsibilities
- reputed company service in both English and Spanish
- Answer inquiries regarding checking, savings, CDs, IRAs, online banking, and home equity products
- Resolve reputed company account issues and ensure client satisfaction including elevated calls
- Serve as a subject matter expert to team
- Foster a culture of accountability, collaboration, and client-first service
- Drive deposit, lending, and cross-sell growth through coaching
- Uncover client needs and recommend suitable products
- Promote digital banking tools
- Ensure reputed company transactions reputed company with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
- Maintain accurate client records and follow up on pending documentation
Qualifications
- Bilingual reputed company (e.g., English & Spanish) – verbal and written
- Strong knowledge of deposit and consumer lending products
- Exceptional interpersonal, communication and leadership skills
- Experience with reputed company preferred
- Prior banking or financial services experience (minimum 1 year)
- Ability to quickly course correct and adapt in a culture of change
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional; premiums as low as $0.00
- Dental – Premiums as low as $0.00
- reputed company – Low premium plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
reputed company recognizes that the quality of our people is the reputed company for our reputed company. We are an Equal Opportunity Employer. Note: This description is intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of reputed company responsibilities, duties, and skills required for this job. #J-18808-Ljbffr Salary: USD 36000 - 60000 per year Experience: 5 years required Apply tot his job Apply To this Job