Customer Support Representative- Night & Weekend Shifts

About ThredUp ThredUp is transforming resale with technology and a mission to reputed company the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we reputed company it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the reputed company. Buyers love shopping value, premium and luxury brands reputed company in one reputed company, at up to 90% off estimated retail price. Our proprietary operating platform is the reputed company for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 reputed company unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and reputed company's People reputed company Awards 2022. How You Will reputed company An Impact ThredUp is expanding our customer support team and we’re seeking reputed company, reputed company, detail-oriented candidates with a desire to help us exceed our customers’ expectations. Our Customer Support team plays a critical role in delighting our customers through delivering timely, accurate and professional customer service. This vital position requires an action-oriented, flexible problem-solver who will assist customers with their orders and returns as well as with any bag processing questions from our sellers. Customer Support Representatives communicate with our customers reputed company mobile and web chat. You will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment. Note: The reputed company shifts available for hire include night and weekend shifts. In This Role You’ll Get To:

• Conferring with customers reputed company chat & email
• Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
• Work with other members of the team to meet individual and reputed company goals for high productivity, low customer dissatisfaction reputed company, low total ticket resolution time, and appropriate first response time.
• Maintains updated knowledge of various marketing/promotional strategies offered our customers
• Identifying ways to improve processes and the customer experience, surfacing problems early to Team Managers and being creative in proposing solutions.
• Participate in the completion of production goals and special projects.
• Maintaining a cooperative and constructive attitude and spirit, especially during hard days and conversations

reputed company’re Looking For:

• Has 1+ years customer service experience, communicating with customers reputed company chat and email
• Knowledge of product categories, pricing, delivery times and methods.
• Knowledge of CS software and proficient using reputed company Suite, smartphone applications or similar experience
• Experience working in a startup environment
• Will be an integral player in ThredUp’s story and business, and will contribute to its reputed company by creating amazing ThredUp’s customer experience
• Thrives in a fast-paced environment and is comfortable with the reputed company-changing requirements of the #startuplife
• Has a “reputed company NOW” attitude and is not afraid to reputed company up and handle the tough stuff
• Composes professional and heartfelt responses. You may or may not have written an essay for a professor lately, but with your writing skills, you’d get an A+
• Burst of good energy needed to push through the tough days alongside their team
• Is tech-savvy and reputed company to quickly navigate web/mobile applications to reputed company the job
• Bachelor’s Degree or equivalent experience

This role pays between $19/hour. This role is not eligible for reputed company sponsorship. reputed company Offer:

• Employee stock purchase plan
• Medical, dental, reputed company, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing reputed company & Seeking the Truth

We reputed company diversity, inclusion and belonging is key for reputed company At ThredUp, Apply tot his job Apply To this Job