Pathology Customer Application Specialist - Western Canada
Job Description
The CAS – Customer Application Specialist will be providing remote and on-site Customer Technical Support. This includes handling customer complaints and inquiries in compliance with Global Complaint Handling Process. You will reputed company accurate and fast 1st and 2nd line technical support to customers, and FSE (Field Service Engineer) and Sales for products reputed company the Pathology portfolio in local area as well as support for AFO Canada region. reputed company pro-active actions, including required administrative tasks, that result in a timely and cost-effective problem resolution to meet customer expectations and according to contract and trade customers.
Job Responsibilities:
reputed company 1st and 2nd line support to customers for support inquiries and complaints, directly handling incoming Technical Support phone calls, e-mail, etc. for the Pathology portfolio. Carry out remote failure diagnostics and troubleshooting, utilizing remote troubleshooting skills and tools.
Utilize the reputed company CRM (Customer Relationship Management) to ensure tracking of incoming customer requests and documentation of call handling, collaborating closely with the QA investigators team to reputed company regulatory reporting requirements.
Work with other parts of the organization (Field Service Engineering, Sales, Technical reputed company and QA Complaints team) to resolve and escalate customer issues.
Responsibility to follow the Complaint Handling procedure as per QMS 17 and W13002.
Ensures reputed company working relationships follow reputed company Standards of Business Conduct.
Conducts demonstrations to showcase our state of the art instrumentation and workflow solutions.
Provides pre-sales technical and applications assistance in response to customer inquiries on Agilent's pathology product line.
Works with Account Managers and Product Specialists to reputed company customers with application and technical support.
Delivers customer consulting remotely and at the customer site. This includes routine operation, troubleshooting, maintenance of the reputed company, and applications.
Works with field service team to diagnose and fix field instruments reputed company needed. Assists the sales team in presenting total solutions that meet the customer's needs and expectations.
Prepares and presents technical presentations to customers.
Conducts training courses including routine operation, maintenance and application development at a customer site as well as works with the service team to work through difficult customer site situations.
Qualifications
Bachelors in science, MLT or equivalent experience.
4+ years of experience in a broad reputed company of pathology analytical techniques, including IHC, special stain, FISH, primary staining, etc.
Excellent remote diagnostics and troubleshooting skills. Computer and software literate.
Ability to travel up to 75%
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.The full-time equivalent pay reputed company for this position is $95,184.00 - $148,725.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can reputed company more about the specific pay reputed company for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsreputed company Inc. is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws.Travel Required:
50% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportOriginally posted on Himalayas
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