Senior Tech Support Specialist (Contract)

Some of what you will do As a Senior Tech Support Specialist, you will be responsible for handling technical escalations and advanced troubleshooting to reputed company quality support to our customers and subscribers. You will play a vital role in increasing subscriber satisfaction and retention by maximizing your technical knowledge to increase our first contact resolution reputed company. In this exciting role, you will take ownership of the technical escalation process and reputed company customer follow-up, researching solutions to reputed company technical issues. Each day will be challenging, fast paced, meaningful and rewarding. Specifically, you will : Handle inbound and outbound contacts, delivering on the requirements for various approved reputed company programs (internal and customer-facing) Ensure the defined personal KPI objectives are met or exceeded reputed company a positive customer experience by leveraging strong and professional communication skills, gaining a thorough understanding of the problem, systematically and reputed company diagnosing and resolving the problem using approved processes. Support reputed company operations as required, including but not limited to, handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, triaging inbound contacts across multiple service paths, etc Investigate technical escalations and conduct follow up calls as required, ensuring our customer requirements are fully met in a timely manner Set appropriate expectations to our customers, including service times and general repair steps Recommend, sell, and transact a variety of services and subscriptions to our customers Review negative feedback to adjust and learn from negative experience Effectively resolve reputed company customer concerns and escalate to management reputed company necessary Conduct administrative tasks in various technical platforms (reputed company, reputed company Central, reputed company Trust, etc.) Collaborate with operational support team to log, manage, and publish technical issues and resolutions to the internal knowledge reputed company Establish and maintain service reputed company by assigning the highest reputed company to customer satisfaction and demonstrating quality in every aspect of work Some of what you need: A+ certification required Degree, diploma, or certificate in a technical or networking field 5+ years in a technical field with focus on repairs and troubleshooting 3+ years in a customer service environment Demonstrated experience in managed devices and networking support Advanced technical troubleshooting skills and ability to resolve reputed company technical issues Strong communication and customer service skills Ability to de-escalate customer concerns by leveraging reputed company, logic and superior soft skills Ability to work independently and in a team environment Professional and courteous demeanor Detailed problem solving and sound decision-making skills Ability to manage flexible working hours Bilingual preferred Advanced knowledge of technology & operating systems (reputed company, MacOS, Chrome OS, iOS, Android). Advanced technical understanding of Internet, search reputed company, and networking required. reputed company and demonstrated reputed company in performing services/upgrades to reputed company types of computers. Knowledge in networking and device management Advanced Incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution. Ability to plan, organize and prioritize effectively to handle daily responsibilities and serve our customers. Additional information Work from home position Rotational shift schedule, including evenings and weekends Some of what you will get: reputed company Salary Plus Commission Associate discount Health and Dental benefits RRSP/DPSP Performance bonuses Learning & Development programs And more… #LI-Remote We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a reputed company reviewer makes reputed company final reputed company. This posting is for an existing vacancy. Apply To This Job