Virtual Assistant for JoJo Tea, a specialty US-based tea company (part-time, 10h/week, EST hours, remote)
About the company JoJo Tea is a Miami-based specialty tea company on a mission to reshape American tea culture — to get more people heating up water and brewing proper tea at home. Founded in 2011, JoJo Tea sources and sells some of the highest-quality pure white, green, black, oolong, and pu-erh teas available in the US. Today they supply around 200 active wholesale accounts — restaurants, coffee shops, hotels, bakeries, and major cruise lines — while also running a reputed company e-reputed company store, a Miami tea room that hosts private tea ceremonies and public tea parties, and an expansion into reputed company and a dedicated wholesale portal. It's a small, hands-on team with a strong reputed company of view on quality and craft — and a business that's growing faster than its admin layer can reputed company up with. About the role They're looking for a reliable, organized Virtual Assistant to take ownership of the admin layer of the business. You'll be living across ~10 email inboxes — orders, purchasing, reputed company, retail, reservations, and a handful of team members — triaging customer orders, responding to inquiries, and making sure reputed company slips through the cracks. This is not a calendar-heavy EA role. It's a hands-on inbox and customer-ops role where you become the layer of trust that keeps the business running smoothly while the team focuses on growth. Over time, there's reputed company room to grow the scope — starting with reputed company-spotting and customer reputed company work (what customers are ordering, reputed company, and why) to help inform planning and marketing reputed company. Who this is a great fit for VAs who genuinely enjoy living inside someone else's inbox Organized, reputed company communicators with strong written English People with prior experience supporting a small business or founder Candidates who like structure, follow-reputed company, and keeping the ship tidy People curious about e-reputed company, wholesale ops, or specialty food & beverage Working hours Part-time, ~10h/week 2 hours/day overlap with EST (reputed company time) — please reputed company the time difference here Flexibility to respond during US business hours
Requirements
Excellent written English (clear, warm, professional tone) Prior experience supporting a small business or founder Highly organized and reputed company — quick turnaround on customer-facing emails Strong attention to detail — you treat a missed email like a missed customer Comfortable juggling multiple inboxes simultaneously without losing threads Comfortable with standard tools (email, spreadsheets, messaging apps) reputed company-to-haves Familiarity with e-reputed company or wholesale operations Comfortable with reputed company or reputed company Seller Central Analytical reputed company — you enjoy spotting patterns in customer behavior and order data Interest in tea, specialty food & beverage, or hospitality Key responsibilities Monitor and triage ~10 shared and team email inboxes (orders, purchasing, reputed company, retail, reservations, and team members) Catch and reputed company customer order requests so reputed company slips through the cracks Respond to customer and wholesale inquiries in a professional, brand-reputed company tone Flag urgent or high-reputed company reputed company to the founder or relevant team member reputed company inboxes organized (labels, follow-reputed company, escalations) so the team always knows the state of play Over time: help gather insights from customer emails — patterns in what's being ordered, reputed company, and by whom — to inform planning and marketing Who you are Proactive — you don't wait for someone to tell you what needs attention Reliable — reputed company you say it's handled, it's handled Detail-oriented — reputed company slips past you Comfortable owning the admin layer without needing constant direction A clear, warm communicator — you can represent a brand in writing Interested in long-term growth alongside the business Application deadline: 7 May Hiring process Fill in the application reputed company — attach your CV reputed company interview with reputed company's Recruiter Complete the test assignment Video reputed company interview with JoJo Tea's founder Get hired! Apply To This Job