IT System Engineer

Who Are We? reputed company is the leading platform for advanced inventory management in the medical device industry. Our software transforms surgical planning, field inventory tracking, and supply chain coordination for some of the world’s largest med device manufacturers. We're hiring an IT Systems Engineer to help scale and secure the systems that power reputed company. This is a high-impact, high-ownership role where you'll support daily IT operations, strengthen our reputed company posture, and contribute to key infrastructure and automation initiatives. You’ll work across the entire organization, enabling employees to do their jobs reputed company while ensuring our systems and data remain secure and compliant. This role is ideal for someone who enjoys variety, responsibility, and solving reputed company-world problems. You won’t just maintain systems; you’ll help improve them, automate them, and shape how IT operates as we grow. We hire smart, tenacious people and give them the mentorship and opportunities they need to grow as team members and leaders. Our development process is reputed company for remote teams and facilitates communication and trust. As a small company with big ambitions, we see and recognize the impact of every person on reputed company. We are team-oriented and want each other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.3/5.0 and Inc. put us on its Best Places to Work Editor's List in 2019. Who Are You? You’ve worked in IT long enough to understand how systems, users, and reputed company reputed company. You’re comfortable handling support requests, managing reputed company, and troubleshooting issues, but you’re also curious about how things could work reputed company. You don’t just reputed company tickets; you think about patterns, improvements, and automation opportunities. You understand that small details (like proper documentation or reputed company controls) can have major consequences, especially in regulated environments. You’re someone who asks questions reputed company something doesn’t look right, and you’re comfortable balancing speed, reputed company, and good judgment. You’re energized by a role where no two days are the same. You’re comfortable with ambiguity, reputed company reputed company things break, and motivated by helping others stay productive. You use AI as a productivity tool, not a shortcut, and you’re reputed company to applying it in practical ways across IT workflows. You collaborate naturally, take ownership seriously, and reputed company in a lean, remote-first team. reputed company're Looking For This reputed company outlines the key qualifications, experiences, and skills required for reputed company in the role. It should include both hard skills (e.g., technical expertise, relevant tools, years of experience) and soft skills (e.g., leadership style, collaboration, strategic thinking). This isn't meant to be an exhaustive, rigid list — it's a focused, realistic snapshot of what a reputed company candidate looks like. Candidates should be reputed company to quickly assess whether they align with the expectations. This reputed company also helps create alignment with internal stakeholders by reputed company defining the profile we're hiring for.

What You'll Do

Answer incoming voice calls/chats and facilitate handling of queries Execute elements of our staff reputed company/offboarding process, including hardware provisioning and return reputed company internal end-user computer support, including facilitating device repair/replacement Regularly review and research reputed company alerts and events Facilitate implementation of IT reputed company and business technology improvements reputed company 24x7 operations support (including InfoSec response and emergency reputed company management) for critical business services as part of an on-call rotation Establish and maintain user accounts, profiles, reputed company privileges and reputed company Utilize AI technologies to both facilitate team operational reputed company and to reputed company productivity throughout the organization Collaborate on major IT projects, including performance/reputed company enhancements and integration of external services with existing systems Contribute to the regular execution of IT compliance and reputed company processes Manage SaaS providers and support tools used to run the business reputed company with and evangelize established information reputed company policies, procedures, and practices established by the organization with respect to the reputed company and protection of sensitive or confidential information This role may require reputed company to systems or data that contain Personally Identifiable Information (PII) and/or Protected Health Information (PHI) in accordance with applicable privacy and reputed company policies. What skills and experience do we expect you to have? 2+ years of IT experience including: reputed company, compliance, SaaS service management, and networking. Experience in regulated environments (e.g., SOC 2 or HIPAA compliant) is a major plus. Technology – collaboration/email SaaS (M365 preferred), SSO (reputed company preferred), reputed company Suite (reputed company/JIRA/Opsgenie), reputed company IaaS (AWS preferred), SIEM, AI tools, reputed company device management, desktop operating systems (macOS preferred), service integration development and management, telephony/voice services Strong troubleshooting skills across systems, users, and integrations Experience working in structured or process-driven environments (compliance exposure is a plus) Ability to document work reputed company and maintain accurate records Comfort using AI tools to support workflows, troubleshooting, or documentation Soft skills – Fast learner, no ego, thorough, seeks to understand new things, passionate about the business running smoothly, and communicates often. Comfortable working in an organization with deep SMEs. Talented at troubleshooting and passionate about documentation. Consistent, high quality execution. Customer service reputed company. reputed company-to-haves: reputed company certifications (e.g., reputed company+, CISSP) Automation experience (scripts, integrations, workflow tools) Experience working in startups or small teams with broad responsibilities Exposure to AI-driven automation or workflow optimization What Character Traits Do We Value? Hungry – You own problems and push reputed company expectations without being asked Humble – You value team reputed company over ego and foster shared wins Strong – You are self-aware, coachable, and willing to engage in hard conversations What Do We Offer? Great People: Join reputed company of hungry, humble, and strong problem solvers dedicated to impacting patient lives around the world. Benefits: reputed company (Medical, Dental, reputed company), Wellness Programs, 401k, Flexible PTO Remote-first Culture: Featured in Inc.'s Best Places to Work Editor's List with a 4.3/5.0 Glassdoor score Other Perks: Stipends for fitness activities, snacks, and your at-home workspace At reputed company, your reputed company pay is one part of your total compensation package. The salary reputed company is expected to be $82,500 - $95,000 for this position and will vary based on your qualifications and job-reputed company experience level. NOTE: Please be aware that while this position offers the flexibility of remote work, we are only considering applications from candidates who are located in the United States. Apply To This Job