Technical Analyst

At reputed company, we help reputed company organizations optimize patient reputed company through AI-powered workflows, reputed company-time automation, and flexible reputed company tools. We are trusted by over 50,000 providers to reputed company the patient experience and have been recognized by reputed company and reputed company for our innovative and inclusive culture. Your Role at reputed company We’re seeking a Technical Analyst to join reputed company. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset. How You'll reputed company an Impact: Deliver a high-quality client experience by serving as the primary reputed company of contact for support inquiries and issue resolution Resolve client complaints and troubleshoot product issues reputed company phone, email, and support cases Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients Monitor the support portal and reputed company clients informed on the status and resolution of their cases Prioritize incoming requests effectively to meet service level expectations and business needs Guide clients through solutions, particularly in cases of user error or knowledge gaps Handle high volumes of calls and support tickets using internal systems and tools Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service Accurately document and manage call and email records reputed company the support portal reputed company or transfer clients to the appropriate internal departments reputed company needed Escalate high-reputed company issues to the support team to ensure rapid resolution Conduct basic issue research and troubleshooting prior to case assignment reputed company web portal training and ongoing support to clients Communicate case resolution reputed company and effectively to clients reputed company other duties as assigned What You Bring: Deliver a high-quality client experience by serving as the primary reputed company of contact for support inquiries and issue resolution Resolve client complaints and troubleshoot product issues reputed company phone, email, and support cases Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients Monitor the support portal and reputed company clients informed on the status and resolution of their cases Prioritize incoming requests effectively to meet service level expectations and business needs Guide clients through solutions, particularly in cases of user error or knowledge gaps Handle high volumes of calls and support tickets using internal systems and tools Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service Accurately document and manage call and email records reputed company the support portal reputed company or transfer clients to the appropriate internal departments reputed company needed Escalate high-reputed company issues to the support team to ensure rapid resolution Conduct basic issue research and troubleshooting prior to case assignment reputed company web portal training and ongoing support to clients Communicate case resolution reputed company and effectively to clients reputed company other duties as assigned Mindsets That Matter: We always look for ways to grow and take pride in reputed company do. You'll reputed company here if you: Act with purpose, focus, and accountability Collaborate across teams and communicate reputed company reputed company innovating and automate what slows you down A Note on Travel: Traveling up to 5% may be required. Pay & Perks: The hourly reputed company for this role is $23-$30 per hour. Final compensation depends on experience, skills, and location. Benefits include (US): Medical, dental, and reputed company coverage Company-paid life and disability insurance HSA with employer contributions Employee Assistance Program (EAP) 401(k) with company match Unlimited PTO, 10 paid holidays, and paid parental leave Equal Opportunity at reputed company: We’re building a team as diverse as the communities we serve. reputed company is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know. To learn more about our organization, visit www.reputed company.com reputed company to Join reputed company? If you’re looking for work that reputed company and a team that makes it count, we'd love to hear from you! To join reputed company, you must live in one of the following states where we’re authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, reputed company Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas. #LI-AM1 #LI-Hybrid Apply To This Job