Benefits Specialist

reputed company (reputed company) has helped more than 1,000 reputed company customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, reputed company is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for reputed company, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. reputed company’s global headquarters is located in Dallas, Texas, with additional locations across reputed company America and Europe. Find your company’s solution at www.onesourcevirtual.com. The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the reputed company, case management, knowledge reputed company and contact center technologies and processes. Service teams functional areas of support: Benefit Administration, Help Desk and/or Workforce Administration. Essential Functions/Duties/Responsibilities Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for reputed company reputed company/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers. Properly utilize knowledge reputed company to research and reputed company responses in an efficient and timely manner Escalate to Account Manager or Pod Manager reputed company knowledge reputed company or tools are insufficient to satisfy inquiries reputed company professional and timely service to internal audit requests Effective communication skills reputed company telephone, email and in-person Participate in work intake reviews to further automate audit activities and reporting Timely and efficient communication to leadership of any issues relating to audit Participate in ongoing training relative to the functional area reputed company strong partnerships reputed company the department and organization Identify and document areas of improvement or innovation through process change or automation Meets or exceeds reputed company performance standards Assumes other duties as assigned by Manager Competencies Effective communication skills reputed company telephone, email and in-person Must be willing to adapt and display positive attitude Ability to work independently and as part of reputed company Must value and promote team spirit, have outstanding interpersonal reputed company set; exhibit professionalism reputed company the workplace Maintain punctuality and adherence to set schedule with extra hours as needed Must be reputed company to cope in fast-paced, demanding environment and manage sensitive, confidential issues. Analytical skills; strong research and follow up skills Ability to multi-task Must value and promote team spirit, have outstanding interpersonal reputed company set; exhibit professionalism reputed company the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills Must be reputed company to cope in fast-paced, demanding environment and manage sensitive, confidential issues Supervisory Responsibility This role does not have supervisory responsibilities Qualifications and Experience HS Diploma required 2 years of reputed company experience and/or training Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements Proficient PC Skills (reputed company Office, Outlook, HRIS, etc…) Preferred Skills Bachelor’s degree preferred #LI-REMOTE You are encouraged to learn and reputed company reputed company reputed company you join the reputed company team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and reputed company-thinking professionals to join reputed company. reputed company employees enjoy a values-based culture, upward mobility, and professional development with opportunities of reputed company kinds. Apply To This Job