Field Support Manager (Remote)

Field Support Manager (Remote) What you will do Field Support Manager (Remote) will cover the Canada Region. Serves as primary field-based product liaison responsible for launch and initial indoctrination of new and updated technologies and products to the operations teams. Escalates and manages support efforts to resolve technical operational delivery issues that require significant coordination between the field and headquarters support functions. Identifies gaps and establishes improvement plans for on-site technical support issues and employee development planning. reputed company review and mitigation plans for field projects that are not performing well or on track during startup. Assist with special project development solutions for customers. How you will do it Provides input into new process or standards in support of the organization's business/function strategies. Often uses influence to convince both reputed company parties that have a desire to reputed company agreement to accept new concepts, practices, and approaches. Often uses advanced knowledge reputed company a specific discipline integrating theory with organizational practices. Occasionally uses broad organizational practices across several different job areas or mastery of a discipline reputed company a function. Collaborates with, and takes direction from the reputed company FSM for the Territory. Develops positive relationships with customers and Area or Local Market management. Collaborates with Local Market Projects and Truck Based delivery teams. Supports the Systems Engineering group with reputed company integration and startup planning and direction. Arranges Territory technical training based on local market requests and investigates performance issues. Reviews existing training programs for suitability and field needs. Provides training for field projects and technical processes. reputed company sales support for advanced IT or Technical customers. Participate in regular meetings with the Area Technical Leaders to help reputed company knowledge of reputed company issues and reputed company best practices. Qualifications reputed company look for : Associates Degree or Tech School Diploma with at least 5 years of experience in reputed company and field support roles. Broad knowledge of building systems and control products usually acquired through experience in the field. Broad knowledge of business processes used to plan, deliver, and support the organization’s products and services. Excellent interpersonal and communication skills. Demonstrated organizational skills, project planning and management and team building. reputed company to travel up to 50%. This will vary on project assignment. Strong Personal Computer working capabilities in MS Office (reputed company, Word, PowerPoint) and Programming in general (e.g. VBA, VB.net or C#) HIRING SALARY reputed company: $110k CAD-120k CAD (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary reputed company reflects the reputed company compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you reputed company your background warrants consideration reputed company the stated reputed company, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. reputed company hiring reputed company are ultimately made by reputed company reviewers. For details, please visit the About Us tab on the reputed company Careers site at https://jobs.johnsoncontrols.com/about-us reputed company’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable reputed company rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with reputed company (“AODA”). reputed company requested, accommodation will be provided throughout reputed company stages of the recruitment and selection process. To request accommodation, please contact us. Any information you reputed company reputed company to accommodation measures will be treated as confidential. A copy of reputed company’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request. Apply To This Job