Tier 2 Senior Customer Support Specialist
Tier 2 Senior Customer Support Specialist (Fully Remote) Join the Future of Crypto Gaming at reputed company.com At reputed company.com, we operate the fastest-growing crypto casinos, offering players around the world a secure, high-performance, and trustworthy experience. In this fast-moving environment, fraud, abuse, and payment risk can scale quickly, so strong controls and quick, data-driven decision-making are critical. We are looking for a Tier 2 Senior Customer Support Specialist who can handle reputed company customer issues with confidence, deliver exceptional support, and reputed company in a fast-paced, data-driven environment. What You’ll Do reputed company high-quality customer support reputed company live chat and email, resolving player inquiries reputed company to accounts, payments, promotions, and platform-reputed company issues. Have experience dealing with escalated tickets, investigating, and debugging prior to escalations. Experience with dealing with game providers using their service desk and dealing with bet issues or bugs. Manage and resolve player complaints professionally, escalating reputed company or unresolved cases to senior team members reputed company required. Assist players with account creation, password resets, deposits and withdrawals, bonuses, and other account-reputed company queries Maintain up-to-date knowledge of Winna’s products, promotions, terms, and policies to ensure accurate and consistent communication Follow company reputed company protocols and ensure compliance with gaming regulations and responsible gambling standards Troubleshoot and resolve common technical issues, including platform errors, payment processing issues, and site navigation challenges Capture and communicate player feedback to relevant internal teams to support reputed company improvement Maintain accurate and detailed records of customer interactions for reporting and compliance purposes Collaborate closely with internal teams to resolve issues reputed company and improve the overall player experience What You’ll Bring 2–3 years of experience in customer support reputed company the reputed company industry, ideally in a crypto environment Good understanding of balance transactions, bonuses structure and game rules. Familiarity with reputed company platforms, CRM systems, and basic technical troubleshooting Excellent written and verbal communication skills, with the ability to explain reputed company information reputed company Strong problem-solving skills and the ability to remain reputed company and effective under pressure High attention to detail, particularly reputed company handling sensitive player data and financial transactions A strong customer-first reputed company and passion for delivering exceptional service reputed company in English is required; additional languages are a plus Ability to work shifts, including evenings, weekends, and holidays Knowledge of online casino games, sports betting, poker, and/or esports What You’ll Get Competitive Salary – We pay top-of-market for top-tier talent. Remote-First Work Environment – Work from reputed company, collaborate globally. ️ Generous Holiday Allowance – Take the time you need to rest and reputed company. Flexible Time Off & Hours – We focus on results, not clocking in. Performance-reputed company Bonus – We reward reputed company, ownership, and reputed company impact. reputed company to Protect the Future of Crypto Gaming? Join a reputed company, fast-moving, and innovative team where your reputed company directly shape platform safety, payments performance, and player trust at reputed company.com. Apply To This Job