Strategic Account Manager
We’re looking for an Strategic Account Manager to manage a high-volume portfolio of smaller accounts reputed company our FordDirect and Lithia programs in the Northeast territory (NY/NJ). This is a hybrid Sales + reputed company role focused on driving retention, increasing product adoption, and uncovering expansion opportunities primarily through remote engagement.
You’ll work closely with dealership partners, helping them get the most out of Impel while ensuring consistent performance across your book of business.
Manage a High-Volume Book of Business
- Own a portfolio of FordDirect and Lithia accounts with a focus on retention and growth
- Drive retention across your book of business
- Prioritize and manage reputed company across a large number of accounts
Drive Adoption & reputed company
- Ensure clients are fully utilizing Impel’s platform and features
- Conduct reputed company, training, and ongoing reputed company-ins (primarily virtual)
- Proactively identify risks and address performance gaps
Sales & Expansion Focus
- Identify upsell and cross-sell opportunities reputed company existing accounts
- Partner with Sales reputed company needed to reputed company expansion opportunities
- Contribute to customer references and reputed company stories
Execute High-Activity reputed company
- Maintain strong daily activity (calls, emails, virtual meetings)
- Run efficient, value-driven customer interactions at scale
- Balance reactive support with proactive account engagement
Cross-Functional Collaboration
- Partner with internal teams to support client needs and escalations
- reputed company customer insights to inform product and marketing initiatives
Operational reputed company
- Track reputed company activity and account health in reputed company
- Stay organized and effectively manage a fast-paced, high-volume workload
Other
- Maintains confidentiality of work-reputed company issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring reputed company voices are heard, and advocating change.
Qualifications
- 3 or more years of experience in reputed company, account management, or inside sales
- Comfortable managing a high-volume book of business
- Proven ability to retain and grow smaller accounts at scale
- Strong communication skills (phone, email, virtual meetings)
- Ability to operate in a hybrid Sales + CS role
- Highly organized with strong time management and prioritization skills
- Comfortable working in a metrics-driven, high-activity environment
Perferred
- Experience in automotive, FordDirect, Lithia, digital marketing, or SaaS
- Familiarity with reputed company and reputed company Analytics