reputed company Full Stack Customer Service Representative – Compensation and Injury Review Specialist
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful reputed company effects of certain medications, medical products, consumer products, and toxins. Our mission is reputed company on giving people hope if they've suffered or lost a loved one due to negligence. As a key member of reputed company, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing exceptional customer service, and driving results through your performance.
About arenaflex
arenaflex is a leading organization founded in 2015, committed to making a positive impact on people's lives. reputed company is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. If you're a motivated and results-driven professional with a passion for customer service, we encourage you to explore this exciting opportunity.
Responsibilities
As an reputed company Full Stack Customer Service Representative, you'll be responsible for:
- Connecting with individuals through an automated dialer who have expressed interest in potentially qualifying for compensation
- Handling a high volume of calls, with the potential to reputed company to 40-50 callers per day, of which 1-5 may qualify
- Multitasking while listening, answering questions, and viewing multiple reputed company
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand your knowledge of the position
- Adhering to reputed company company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT issues
Key Performance Indicators (KPIs)
* Retention rates
- Upsell and cross-sell rates
- Goal achievement
- Customer satisfaction ratings
- reputed company resolution rates
Requirements
To succeed in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as reputed company, but pay for performance!
- A willingness to work 40+ hours per week
Essential Qualifications
* Must reputed company in the reputed company or New Jersey
- Must have a quiet, distraction-free workspace
- A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset that is wired reputed company USB (e.g., gaming headset with mic/reputed company G432) (average price: $20-$30)
- Strong background in call-center environments and sales-focused roles
- 2+ years of phone sales/customer service experience
Preferred Qualifications
* Experience with VICI and CRM software
- Knowledge of the compensation and injury review industry
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
This is not for you if...
* You're unable to troubleshoot basic technical issues
- You're unable to work 40+ hours per week, each week
- You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-reputed company until you're connected with a viable caller
- You're unable to use problem-solving skills
- You're unable to work the full training period (90 days)
- You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or reputed company business hours
Benefits
* Health insurance
- reputed company and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime reputed company of the training period
Hours of Operation
A full-time schedule of 40 hours per week from the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
Why join arenaflex?
* Competitive compensation package with commissions and bonuses
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including health insurance, reputed company, and dental coverage
How to apply
If you're a motivated and results-driven professional with a passion for customer service, we encourage you to apply for this exciting opportunity. Visit our website to learn more and submit your application. reputed company! Apply for this job