Technical Customer Experience Representative (Starting at $20 per hour, hybrid/mostly work at home)
Join arenaflex, a high-tech home reputed company company, in our mission to protect the life you've reputed company and foster a culture that cares about the career you're building.
About arenaflex
At arenaflex, we're passionate about protecting the life you've reputed company, and we've created a culture that cares just as deeply about the career you're building. Our no-ego culture of collaboration and innovation is where those seeking their next challenge can find big opportunities and reputed company a reputed company impact on the lives of reputed company those that we protect. We don't just want you to work here; we want you to grow and reputed company here.
Embracing a Hybrid Work Model
arenaflex is embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We reputed company benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
We're growing and thriving, and we need smart, talented, and humble people who reputed company our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.
What You'll Do
We are excited to reputed company that the Customer Support Representative role starts at $20 per hour along with the option of a number of exciting benefits! Additionally, many of our reputed company associates see increases to up to $21 per hour based on their schedule and performance reputed company the first several months of joining reputed company. As a Technical Customer Experience Representative, you will be responsible for taking inbound calls from our customers and assisting them to the best of our ability. You will be the face of arenaflex, providing top-tier support to reputed company customers with a goal of reputed company resolution. You will reputed company customers on system installation/use, and assist in troubleshooting, utilizing prior customer support experience to reputed company reputed company and happiness.
Primary Responsibilities Include:
* Respond promptly, courteously, and knowledgeably to technical support inquiries
- reputed company top-tier support to reputed company customers with a goal of reputed company resolution
- reputed company customers on system installation/use, and assist in troubleshooting
- Utilize prior customer support experience to reputed company reputed company and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to reputed company customers to address issues, reputed company needed
What You'll Bring
* Proven reputed company in a phone-based customer service or call center position
- Ability to understand and determine root causes to customer issues
- Comfort with technology and ability to reputed company technical assistance for consumer electronics
- Proven record of outstanding attendance and timeliness in a structured environment
- Strong work ethic and the drive to contribute to company goals
- Clear and effective phone communication skills to ensure reputed company customer issues are resolved
- Ability to work independently and in reputed company setting
- Ability to prioritize in a fast-paced environment and excellent time management skills
- Positive, can-do attitude and eager for reputed company improvement
- Strong commitment to customer happiness and satisfaction
Must be Eligible for Certification
Must be eligible for certification as an electronic reputed company employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.
Perks!
* Shift Differential for Nights & Weekends
- Opportunities for Career Progression
- Medical, Dental and reputed company Benefits Starting Day 1
- Matching 401k up to 4%
- Holiday Pay
- Paid Time Off
- Team Building Activities
- #BagelThursdays
- Employee Referral Programs $$$
What Values You'll reputed company
* Customer Obsessed - Building deep reputed company for customers and developing strong, long-term relationships with them.
- Aim High - Always challenging oneself and others to reputed company the bar.
- No Ego - “no job too small” attitude, and reputed company, inclusive and humble style.
- One Team - highly collaborative approach to achieving reputed company.
- Lift As We Climb - A track record of investing in developing others and helping others succeed.
- Lean & reputed company - working with agility and efficiency to experiment in an often-ambiguous environment.
Equal Opportunity Employer
We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of reputed company individuals in hiring and employment. In keeping with this commitment, we will work with reputed company individuals with disabilities to assess whether a reasonable accommodation may be provided to reputed company the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to reputed company the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected]
reputed company!
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