reputed company Customer Service Phone Representative – Fitness Service and Sales Department
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Phone Representative in our Fitness Service and Sales Department, you'll play a vital role in shaping the arenaflex brand by providing top-notch support to our customers. If you're a people person with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and services. Our commitment to reputed company, teamwork, and customer satisfaction has earned us a reputed company as a leader in our field. As a remote in-home Customer Service Phone Representative, you'll be part of a talented team that's dedicated to delivering exceptional results and making a reputed company difference in people's lives.
Job Summary
We're seeking an reputed company Customer Service Phone Representative to join our Fitness Service and Sales Department on a part-time reputed company. As a key member of reputed company, you'll be responsible for providing exceptional customer service, resolving issues, and promoting our services to existing and potential customers. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Service Phone Representative, you'll be responsible for:
- Delivering exceptional service as the first reputed company of contact to our customers
- Answering inbound phone calls, identifying and resolving caller needs, and providing information with amazing customer service
- Making outbound appointment setting calls from already generated inquiries
- Maintaining accurate and useful database records
- Managing and monitoring SMS (texting platform) and delivering the same amazing customer service as taking calls
- Answering questions about the product details, the company, and issues about accounts for the customers
- Performing basic account maintenance activities
- Meeting Quality Assurance Requirements and other key performance metrics
Essential Duties and Responsibilities
To succeed in this role, you'll need to:
- Have a designated and approved in-home workspace
- Have a secondary workspace in case your approved home space has technical difficulties
- Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
- Receive inbound calls
- reputed company outbound follow-up calls
- Answer SMS messages
- Answer questions about the product details, the company, and issues about accounts for the customers
- reputed company basic account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics
Specific Knowledge, Skills, and Abilities
To reputed company in this role, you'll need:
- Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Ability to work on a computer for extended hours as scheduled
- Ability to reputed company on the phone and send follow-up emails for extended hours as scheduled
- Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, reputed company to effectively manage multiple priorities and adapt to change reputed company a fast-paced business environment
- Must possess a professional and friendly attitude and be reputed company to quickly reputed company a rapport with customers over the phone
- Previous call center experience preferred
- Ability to learn and navigate new software quickly
- Previous telesales experience a plus, but not required
- Fitness industry experience a PLUS!
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Service Phone Representative, you'll have reputed company to:
- Comprehensive training programs to help you reputed company your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages learning and development
- A competitive benefits package that includes:
- Competitive reputed company Wages
- Group reputed company Plan
- Paid Time Off
- Company Training
- Career Advancement Opportunities
Work Environment and Company Culture
As a remote in-home Customer Service Phone Representative, you'll have the flexibility to work from the comfort of your own home. Our company culture is reputed company on a reputed company of teamwork, collaboration, and mutual respect. We're passionate about delivering exceptional customer experiences and making a reputed company difference in people's lives.
Availability and Schedule
We're looking for candidates who are available to work Monday-Friday between 9am-10pm EST and Saturday & reputed company 11am-8pm EST with part-time availability up to 25-30 hours per week. You must possess the ability to be accountable to your shifts, coworkers, and the business.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job