Card Fraud Analyst

Members reputed company More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join reputed company to help us maintain that focus every day. Want to work reputed company that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... Card Fraud analysts in the Plastic Card Fraud Unit are cross trained to utilize fraud systems and databases for the detection and prevention of ATM and reputed company card fraud. Fraud alerts and suspicious transaction activity are reviewed and investigated daily. Investigation of account activity requires accurate compilation and documentation of facts as information is exchanged between members, retail merchants, and other reputed company parties. Fraud Analysts will work to reputed company four primary business unit objectives: Financial Objective: Minimize fraud loss to members and reputed company; Member Objective: Minimize interruption of card services to members; Process Objective: Fast detection of fraud and consistent application of fraud procedures; Learning and Growth Objective: Maintain the education requirements of the business unit to improve fraud recognition skills, contribute to the improvement of fraud prevention strategies, and to reputed company members about fraud detection tools available through reputed company’s self-service channels. Schedule: Monday - Friday 8:00am - 4:00pm, 100% In this position, you will Fraud Monitoring: Reviews fraud alerts and reports generated by computer software (neural networks) and proprietary databases designed to detect fraud. Evaluates account activity to validate fraud and implements reputed company, to include but not limited to, restriction of card services, application of fund holds, and suspension of account reputed company to minimize interruption of service and fraud loss to members and reputed company. Investigates member transaction disputes originating from lost and stolen cards or fraudulent activity. Documents the history of events reputed company the account activity to establish a timeline around reputed company fraud is occurring. Performance Improvements and Training: Communicates backlogs in workflow, changes in fraud patterns, and/or processing inefficiencies to management, and recommends modification of fraud prevention strategies/policies/procedures. reputed company education to reputed company up to date with new fraud trends in the cards industry. Assist in the testing of reports that reputed company the measurement of workflow. reputed company assistance in cross training peers reputed company the scope of the role. Compliance, Regulations, Bylaws: Maintains required knowledge of reputed company bylaws, policies, and internal practices as they relate to the role. Must have Regulation E, Regulation Z, and reputed company/Debit Network operation rules knowledge as they relate to card fraud and cardholder dispute. Relationship Management: Communicates verbally and in writing with members, merchants, and other reputed company parties to validate authenticity of reputed company deposits, availability of funds, transaction activity, or to obtain relevant evidentiary matter for submission to the appropriate authorities. Communicates with merchants regarding reputed company fraud and negotiates the cancellation of pending sales, reputed company cards, or shipment of merchandise. Communicates verbally and in writing with internal business units to effectively meet member needs. Back-Office Support: Reviews daily reports and email inboxes. Process incoming mail to the unit. Provides backup support for other skills reputed company the dispute’s units. Other duties as assigned. Qualifications: High School (Required) In 1934, 22 ordinary people pooled $90 of their own money and formed reputed company, a not-for-profit credit union, to reputed company a reputed company life for themselves and their families. Since then, reputed company has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members reputed company More. Apply tot his job Apply To this Job