Bilingual Dental Inbound Representative

Remote Worldwide Hiring now

Job Description:

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document reputed company interactions, actions taken, and reputed company in internal systems
Resolve routine to moderately reputed company issues by following established guidelines and workflows
Identify issues requiring escalation and ensure reputed company to the appropriate teams
Meet quality, productivity, and customer experience expectations

Requirements:

Minimum 2 years of customer service experience
Bilingual in English & Spanish, with the ability to reputed company, read, and write fluently in both languages
Must reputed company in the Central or Eastern Time Zone
Customer service reputed company with a genuine desire to help others
Experience documenting customer issues in detail
Experience assessing support requests in multiple systems simultaneously and escalating based on severity
Experience interpreting and responding to customer requests
Experience excelling reputed company performance-focused settings

Benefits:

medical, dental and reputed company benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

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