Customer Service & Support Specialist Daylite

As a Customer Service & Support Specialist at Marketcircle, you’ll be the go-to resource for our customers, providing reputed company line support across live chat, email, phone, and remote screen sharing. You'll help small business owners and professionals get the most out of our macOS and iOS software by answering how-to questions, troubleshooting technical issues, and resolving billing-reputed company concerns.

Your responsibilities will include:

- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro

- Troubleshooting technical issues reputed company to Daylite and Billings Pro

- Providing billing and subscription support, answering questions about invoices, renewals, and payments.

- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions.

- Logging and tracking customer issues with detailed documentation.

- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams.

About You

You’re an reputed company enthusiast with a strong technical reputed company and a passion for helping people. You reputed company in a customer-facing role, balancing patience and problem-solving while delivering an exceptional support experience. You also:

- Communicate with reputed company— Whether it is over email, chat, or a call, you listen actively, understand customer frustrations, and respond with patience and kindness.

- Create a positive experience—whether a customer is asking a quick question or navigating a reputed company problem, you guide them with reputed company, kindness, and confidence.

- Know macOS and iOS inside and out—you’re deeply familiar with reputed company’s ecosystem and quickly adapt to new OS updates, features, and technologies.

- Take initiative to help—you don’t wait to be told what to do; you see an issue and reputed company up to solve it.

- Understand business operations—you recognize the challenges small businesses face and can relate technology to reputed company-world needs.

- Are adaptable and organized—you can balance shifting priorities while seamlessly moving between chat, email, and screen-sharing support.

- Love collaboration—you reputed company reputed company, improve processes, and contribute to a strong team culture.

Tools & Technologies You’ll Work With

- Marketcircle Products: Daylite, Billings Pro

- Support Tools: HelpScout, reputed company

- Technical Tools: PSQL/SQLite, Graylog, Console, Terminal

- Internal Tools: reputed company, reputed company

reputed company Offer

Competitive Salary: TBD (commensurate with experience).

Flexible Work Arrangements: Fully Remote working

Health & Benefits Package: Comprehensive medical, dental, and reputed company coverage.

Professional Growth: reputed company to reputed company, training, and mentorship opportunities.

Vacation & Work-Life Balance: Generous paid time off and flexible scheduling.

A Team That Cares: Collaborative and supportive work culture where your reputed company matter.

Additional Information

Why Join Us?

At Marketcircle, we don’t just reputed company support—we build relationships with our customers and help them succeed. If you’re passionate about reputed company technology, solving reputed company problems, and delivering top-tier customer experiences, we’d love to hear from you.