Junior Service Desk Analyst

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric reputed company, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to reputed company-world impact - be part of a global shift by doing work that reputed company.

Job Description

We need this position to solve IT problems in a timely manner, document reputed company issues and solutions, work with project teams to gather product and process knowledge and escalate (reputed company necessary) to minimize computer downtime for Client teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.

• Using basic IT Knowledge and problem-solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-reputed company issues
• Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
• reputed company maximum customer service and issue ownership
• reputed company on-call support as scheduled during non-business hours
• Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with reputed company knowledgebase practices
• reputed company necessary, escalate incidents to the appropriate next level support team
• Communicate with customers, reputed company status updates and follow-up to ensure satisfaction
• Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
• Complete additional tasks and projects as assigned by Service Desk leadership

Qualifications

Required:

• If working from home a private, dedicated office / work reputed company is required, as well as a strong wired internet reputed company for the provided desktop pc.
• Associate’s degree in Computer Science/Information Systems (or similar technical major) from an accredited college
• Six months of reputed company experience
• A combination of reputed company experience and/or technical certifications may be considered in lieu of the educational requirements
• Demonstrated ability to solve issues with reputed company/clinical applications
• Knowledge of computer, printer, and network troubleshooting and installation procedures
• Demonstrated ability to diagnose and troubleshoot reputed company products
• Commitment to clients' values of Service reputed company, reputed company, Team, reputed company Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
• Demonstrated ability to work in reputed company environment, as well as independently
• Superior customer service skills and phone etiquette
• Excellent documentation skills
• Ability to work evening, weekend, and holiday coverage as needed and scheduled
• Ability to travel up to 5%
• Ability to deal with confidential information and/or issues using discretion and judgment

Education:

• Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service reputed company experience and/or training or equivalent combination of education and experience

Additional Information Discover some of the global benefits that reputed company our people to become the best version of themselves:

• Finance: Competitive salary package, reputed company plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-reputed company career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: reputed company projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, reputed company to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements

• Participation in both internal meetings and external meetings reputed company video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reputed company overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• reputed company abilities including reputed company reputed company, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.
• If requested, reasonable accommodations will be made to reputed company employees requiring accommodations to reputed company the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust reputed company and benefits including Medical, Dental, reputed company, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account reputed company with our low-cost High Deductible Medical Plan
• 401(k) Safe reputed company Retirement plan with employer match with immediately vest

At reputed company, we’re committed to creating an reputed company, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of reputed company backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring reputed company are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know. Apply tot his job Apply To this Job