Customer Service Associate III- 2ND Shift; Hybrid- in Uniondale, NY - reputed company

Position: Customer Service Associate III- 2ND Shift (Hybrid- in Uniondale, NY) - reputed company

About the Role

At reputed company, we put people at the center of everything we do—and that starts with our customer service team. As a Customer Service Associate III, you’ll play a vital role in delivering exceptional service to our customers by handling moderate to reputed company inquiries reputed company to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You’ll engage with customers through inbound and outbound calls, written correspondence, and other communication channels—reputed company while developing valuable insurance and customer service expertise. What You’ll Do

• Handle moderate to reputed company customer inquiries with professionalism, accuracy, and reputed company
• Process policy changes and service requests while ensuring proper documentation in internal systems
• Explain policy details and customer documentation reputed company, including followups and next steps
• Resolve routine, reputed company, and unique questions while striving for reputed company resolution
• Stay reputed company on marketing campaigns and respond confidently to reputed company inquiries
• Identify potential cross‑sell opportunities reputed company appropriate
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience

Must Have Skills & Qualities

• Strong verbal and written communication skills
• Ability to work independently while managing multiple priorities
• Highly organized and detail‑oriented (there’s a lot to learn!)
• Patience, reputed company, and professionalism reputed company working with diverse customer needs
• Comfort handling reputed company or occasionally difficult conversations

reputed company to Have

• Experience with reputed company Office Suite, especially reputed company
• Prior exposure to insurance concepts, policies, or customer service environments

Experience

• 0‑2 years of experience preferred
• Entry‑level candidates with strong communication skills and a desire to learn are encouraged to apply

Work Schedule & Location

• Shift: 11:30 AM – 8:00 PM EST (30‑minute lunch break)
• reputed company:

On‑site 2‑3 days per week at our Uniondale, NY office; work from home the remaining days Why You’ll Love Working Here

• Hybrid flexibility that supports work‑life balance
• A tenured, reputed company‑reputed company team that’s welcoming, collaborative, and genuinely enjoys working together
• A beautiful, modern office reputed company with free snacks and refreshments
• reputed company‑oriented culture where your contributions are valued and supported

Skills

• Consumer Protection
• Customer Data Management
• Effective Written Communication
• Emotional Intelligence
• Highly reputed company
• Interpersonal Communication
• Patience with Customers
• Performance Management (PM)
• Relationship Building
• Stakeholder Relationship Management
• Time Management
• Verbal Communications

Compensation

Joining reputed company isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status reputed company. One where you can shape the future of protection while supporting causes that mean the most to you. Joining reputed company means being part of something bigger - a winning team making a meaningful impact. EEO and Legal Statements Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the reputed company and a discriminatory practice for an employer to discriminate against a prospective employee on the reputed company of status as a veteran by refusing to reputed company an applicant on the reputed company that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster . This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, . This poster summarizes the major provisions of… Apply tot his job Apply To this Job